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ComplianceMetrix

PRODUCT WITHDRAWALS
AND RECALLS

Manage recalls like a boss

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With the health and safety of your customers and the reputation of your brand on the line, managing Product Withdrawals and Recalls can be stressful. Every minute counts so it's vital you have instant access to the investigative tools and information you need, and systems in place to automate communications with your supply chain partners, locations, and key stakeholders. Enter CMX1's Recall Management, we’ve got you covered from initial investigation to resolution.

Product Withdrawals and Recalls are costly and increasing

656

534 FDA + 122 USDA Recalls in 2018

+83%

Increase in Class I recalls of meat and poultry since 2013

$10M

Average direct cost of a recall to a food company

We've got you covered from Investigation to Resolution

Every event is different, but the demands on your team are the same. An event might start with an initial investigation to collect more information and end there. Or it might end up as serious as a Class I Recall. CMX1 has all stages of an event covered, with the ability to commence at any point, and progress as more information comes to hand. CMX1's Recall Management empowers your team with investigative, automated communications, and response management tools, with real-time monitoring, reporting, and record keeping.

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David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic

Features designed to save you time and stress

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Automated Identification of Issues and Trends

CMX1's Recall Management can be optionally used with our Incident Management module, allowing for automated trend detection, and a seamless transition to an investigation with further response management.

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Full Cycle Event Management

Execute a variety of event types and progressions including Investigation, Hold/Release, Withdrawal, and voluntary/mandatory Recalls from initiation to resolution. Includes automated management of reminders and escalations. Test your readiness using the Mock event functionality.

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Quick Identification of Impacted Parties

Leverage CMX1's product-to-supplier, supplier-to-distributor, and distributor-to-retail location relationship management capabilities to quickly identify impacted parties that require notification.

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Automated Communication and Response Management

Empower your team to communicate product identification, disposition, and replacement instructions to 1000s of supply chain partners and locations simultaneously via email, voice, and text. Ensure your leadership, field management, and franchisees are kept in the loop and know the status of their locations.

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Real-Time Event Monitoring

Track emails opened, acknowledgments, response forms received, amount of product accounted for, and time to respond for Impacted Parties from initiation to resolution.

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Comprehensive Record Keeping

CMX1 does all the record-keeping and keeps a timeline of actions for you so your crisis management team can stay focused. Add internal notes, attachments, risk evaluations, event strategy, and related product incidents, to keep everything organized.

The CMX1 Platform

One platform for quality, risk and compliance

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Know and manage your Suppliers

Gain control and transparency over your entire supply chain and partner network

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CMX Recalls is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX Quality Excellence Platform.

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Deliver quality Products & Services

Ensure the quality, compliance, and safety of your products and services

See all solutions
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Product Withdrawals and Recalls can be implemented as a stand-alone solution, or as part of the complete CMX1 Platform

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Drive Location performance

Know your stores, restaurants, and facilities are compliant and executing with consistency

Learn more

CMX Recalls is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX Quality Excellence Platform.

Product Withdrawals and Recalls can be implemented as a stand-alone solution, or as part of the complete CMX1 Platform

Book a demo

We’re ready to discuss your challenges and demonstrate how CMX can help you achieve quality excellence across your organization, whether you’re a regional chain or a global giant. Enter your details to arrange a call or demo on a day that suits you.

Or give us a call and speak with an expert (858) 866-8888

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