CMX Gated Resources

How Leading Restaurant Brands Use Technology to Innovate Customer Experience

Written by Jim Hardeman | Oct 14, 2021 4:35:31 AM

Designed specifically for leaders within the Restaurant industry, this guide offers insight into how top brands are modernizing their OpEx strategies to innovate CX and drive profitability

According to a Forrester Research report*, companies with superior CX grew revenues five times faster on average than their competitors with inferior CX.

Written for restaurant operations leaders, this guide provides insight into:

  • Why leading restaurant brands are modernizing their OpEx strategies.
  • How they’re leveraging technology to digitally transform their operations for better visibility and agility.
  • The inescapable relationship between OpEx, Customer Experience, and happier customers.

*Forrester Research - September 2019. "Improving CX Through Business Discipline Drives Growth: The Vision Report In The CX Transformation Playbook"