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CMX Tapped to Provide DeCA with Product Recall Management Software Worldwide

CMX1's Product Recall Management Software provides DeCA with key features for automating the product recall process worldwide

CMX Tapped to Provide the Defense Commissary Agency with Product Recall Management
Software for Stores and Distribution Centers Worldwide

CMX1 Recall Management software automates the entire product recall process, allowing retailers to
respond more quickly while mitigating customer risk and protecting brand reputation


San Diego, Calif. – November 12, 2020 — CMX, a leading provider of Enterprise Quality Management Solutions (EQMS) for supply chain management and operational execution, announced today that the Defense Commissary Agency (DeCA) has deployed the company’s Product Recall Management  solution to manage recalls and voluntary withdrawals in 238 stores and distribution centers worldwide.


DeCA Cover


Headquartered in Fort Lee, Virginia, DeCA operates a worldwide chain of commissaries providing groceries and household goods to military personnel, veterans, select federal employees, and their families in a safe and secure shopping environment. CMX’s Recall Management software empowers retailers with full lifecycle event management, including investigative tools, automated notifications, real-time response monitoring, and comprehensive record keeping and reporting. The solution will allow DeCA to automate and streamline the product recall process – from initiation to resolution.


Prior to deploying CMX1, DeCA used a manual process for recalls, which included a combination of email and phone for notifications and a spreadsheet for tracking responses and reporting. With nearly 750 food and product recalls per year, the team sought to add additional automation to the process for managing responses and providing analytics and reporting.

“Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”

Richard C. Stith, Jr, Chief, Public Health Division, Defense Commissary Agency.

CMX1 is a single software platform for managing enterprise quality, risk, compliance, and safety assurance. It helps organizations of all sizes, across a variety of industries, gain control and transparency over their entire supply chain and partner network, to ensure the quality and safety of products and services, drive location compliance and consistency, and protect brand reputation. Designed for flexibility, CMX1 allows companies to adopt the entire platform at once or start small, adding more modules as quality programs mature and expand.

“We’re very proud to partner with DeCA, an organization that supports our military families and veterans here and abroad, to modernize and automate the recall management process,” said CMX CEO Mitch Porche. “By automating the entire recall life cycle, DeCA mitigates risk and puts the customer first. We look forward to a long working relationship with DeCA as they leverage CMX1 Product Recall Management software globally.”

To learn more about CMX1 Recall Management software and how to leverage it to achieve Quality and Operational Excellence, please visit the CMX website.


About Defense Commissary Agency

The Defense Commissary Agency operates a worldwide chain of commissaries providing groceries to military personnel, retirees and their families in a safe and secure shopping environment. Commissaries provide a military benefit, saving authorized patrons thousands of dollars annually on their purchases compared to similar products at commercial retailers. The discounted prices include a 5-percent surcharge, which covers the costs of building new commissaries and modernizing existing ones. A core military family support element, and a valued part of military pay and benefits, commissaries contribute to family readiness, enhance the quality of life for America’s military and their families, and help recruit and retain the best and brightest men and women to serve their country.


About CMX
Leading brands including Burger King, Taco Bell, Sonic Drive-In, RaceTrac, and Hasbro trust CMX’s cloud-based Enterprise Quality Management Software (EQMS) CMX1 to help them achieve and maintain Operational and Quality Excellence. For over a decade, CMX has led the market with the most comprehensive, user-friendly, cloud based EQMS platform for food and consumer brands. It’s the only enterprise solution to effectively combine supply chain quality and operational excellence into a single, fully configurable operating platform.


For more information please visit or call 1-858-866-8888.


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