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CMX1 for hospitality operational excellence

Empower your team members with the policies, activities, incident management, and reporting & insights they need to deliver everyday excellence across all locations.

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    • “CMX1’s intuitive interface makes it very easy for our team to develop and execute programs to ensure all locations are compliant and operating with consistency. The impact on operational excellence has been impressive and immediate.”

      DREW ROBERTS

      DIRECTOR, BRAND OPS PERFORMANCE AT BUFFALO WILD WINGS

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    • “CMX1 is going to help our organization overcome some of the operational and technical challenges that arise with a completely franchisee-based model. Having all our programs, content, and results in a single platform allows for the visibility needed to help our franchisees focus on continuous improvement.”

      KEVIN MCCULLOUGH

      SAFETY & RISK TEAM LEAD AT TWO MEN AND A TRUCK®

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    • “The CMX1 platform is strategic to us in many ways, from quality and safety to brand standards and risk mitigation. Above all, it will elevate our ability to provide an exceptional guest experience—because our business is truly all about what we're delivering to the guest.”

      MICHELLE GONCALVES

      SENIOR VICE PRESIDENT, RESTAURANT EXCELLENCE AT LUNA GRILL

INDUSTRY CAPABILITIES

Provide exceptional experiences at every location

  • Policy management

    Digitize your brand standards, policies, procedures, & training with the real-time instructions, examples, and resources your team members need to do the right things at the right time. We make it easy with digital authoring tools, access & version controls, immediate or scheduled publishing, standards to activities linking, and web & mobile optimization for access and search. 


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  • Activity management

    Ensure front-line compliance by creating standards-driven activities & checklists and conducting audits & inspections in one automated, integrated solution. Take advantage of our fully self-service visual-form builder, flexible workflows, automated assignments & scheduling, corrective & preventative actions, and web & mobile optimization for performing activities online or offline. 


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  • Incident management

    Give your team members an easy-to-use, automated system for reporting and quickly resolving product, delivery, employee, and guest-related issues. Case management tools and workflow automation speed the process and ensure the appropriate parties are involved & the right steps are followed for resolution—giving you a faster path to credits, replacements, or resolutions. 


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  • Shift, area, & equipment management

    Improve visibility and control by designing and scheduling inspections for specific shifts, areas within a location, or equipment in your environment.

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  • Reporting & insights

    Have the centralized analytics you need for quick assessment and action. Our fully integrated, self-service BI reporting helps you compare performance across locations, departments, teams, and more and quickly democratize the data for action exactly where needed.  


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HOSPITALITY MANAGEMENT

Frequently asked questions

How does CMX1's hospitality solution ensure operational excellence in guest services?
CMX1 enhances guest service management by streamlining policies and procedures, ensuring every location delivers consistent and exceptional experiences.
What tools does CMX1 offer for managing daily operations in the hospitality industry?
CMX1 provides a suite of tools for activity management, including checklists and audits, to uphold high standards and promote operational excellence in hospitality settings.
Can CMX1's hospitality solution help with managing incidents and maintaining operational standards?
Yes, CMX1's incident management tools ensure quick and efficient resolution, maintaining the integrity of operations and mitigating future risks.
How does the CMX1’s platform enhance shift, area, and equipment management in hospitality?
CMX1 improves operational control and visibility by enabling the design and scheduling of inspections tailored to specific shifts, distinct areas, or particular pieces of equipment within a hospitality setting.
What insights can CMX1’s hospitality management software provide to drive operational improvements?
CMX1’s software offers analytics and BI reporting to monitor and compare performance across various operations, essential for continuous improvement in hospitality.

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