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RecallsX1: Leading Recall Management System for Businesses

Ensure the health & safety of your customers with an adaptive crisis management toolkit to leverage during recalls & withdrawals 


Recalls are an unavoidable element of business, striking at any time and rapidly evolving—and when one occurs, every minute counts. It’s vital you have instant access to the investigative tools and information needed to communicate with your supply chain partners, locations, and key stakeholders. RecallsX1 has all stages of an event covered, with the ability to commence at any point and progress as more information comes to hand—all from one central location.

Features that power everyday excellence

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Full-cycle event management

Execute a variety of event types and progressions, including investigation, hold/release, withdrawal, & food recalls from initiation to recovery and resolution
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Quick identification of impacted parties

Quickly identify impacted parties & create distribution lists for notification, including critical consumer comms
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Automated communication & response management

Send product identification, disposition, & replacement instructions to supply chain partners and locations simultaneously via multi-channel communications
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Real-time event monitoring

Monitor comms in real-time from initiation to resolution and integrate with POS & sales systems to directly engage with consumers
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Comprehensive record keeping

Automate historical record keeping for reporting, trend analysis, & critical comms to track traceability, ongoing compliance, & root cause analysis
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Automated identification of issues & trends

Automate trend detection and provide a seamless transition of an incident to an investigation for further market action to mitigate consumer risk & protect your brand
  • defense-commisary
    • “Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”



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