Last Updated: June 8th, 2021
In an effort to comply with the law, and our commitment to protect your personal information, we provide the following, which discloses our policies.
Collection and Use of Customer Information
Personal Information is defined as any information concerning the personal or material circumstances of an identified or identifiable individual. Personal Information shall include but is not limited to: name, home address, home telephone number, email address, Social Security Number and/or Identification Number, financial information and employment related information such as may be found on resumes, applications, background verification information, or in employment references.
ComplianceMetrix collects Personal Information when a customer or user provides it to us. In order to adequately address a customer’s concern, their Personal Information may be shared with our employees as far as necessary to enable the customer’s concerns to be addressed. We may also collect Personal Information that is necessary for our legitimate interests, which will be disclosed to you at the time of collection. ComplianceMetrix will use this information for the purposes of which it was collected.
ComplianceMetrix will collect Personal Information when you contact ComplianceMetrix. In the future, one of our employees or current or future affiliates may use this information to contact you regarding products or promotions, as well as other products and services, which may be of interest to you. If you do provide us with Personal Information we may use the information to contact you, via e-mail, regular mail, telephone or other means, to provide you with information that you requested about specific products or services, provide additional future information about products or services that may be of interest to you, and to learn about and develop products and services. If you do not want this information disclosed you may “opt out” of future contacts at any time by contacting the Privacy Officer, in writing, as described below in the section titled “Contact Information.”
Technology – Internet Users
Children and Data Collection
ComplianceMetrix adheres to the federal privacy protection standards as stated in the Children’s Online Privacy Protection Act (“COPPA”). We care about the safety of children. You should not use our website or Service it you are under 13. We will not knowingly allow anyone under 13 to provide us any personally identifying information. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail address, and phone number) over the Internet. If a child has provided us with personally-identifiable information without the consent of a parent or guardian, the parent or guardian of that child should contact the Privacy Officer immediately at email@example.com. We will promptly delete the child’s information from our servers.
Our Use of Your Personal Information
- To operate and improve our site or services;
- To fulfill your requests for certain products or services;
- To better understand your needs and provide you with more customized service;
- To communicate with you about the site or our products and services;
- To respond to any questions or concerns that you may have;
- For market research or project planning;
- For troubleshooting problems or detecting and protecting against errors;
- To prevent fraud or other criminal activity; or
- To fulfill other legitimate purposes permitted by applicable law.
Sharing of Personal Information
Personal Information may be provided to a courier or freight forwarder to fulfill an order, which may have been requested from us.
ComplianceMetrix collects information and data on how the website and services are used by visitors and customers (such as, but not limited to, demographic information, search terms used or how customer perform searches and information about the platform and workflow) (the “Usage Data”) and reserves the right to disclose to use, modify, and share such Usage Data in its discretion. CMX owns all Usage Data. In the event any personally identifiable information, data, or content is anonymized, ComplianceMetrix and its agents, subcontractors and licensors may use and share such anonymized information without restriction in accordance with local laws.
We endeavor to protect your Personal Information using reasonable measures appropriate to the sensitivity of the information in our control. These measures include safeguards to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use and modification.
Storage, Retention, and Accuracy of Personal Information
ComplianceMetrix retains your Personal Information:
- For so long as your account is active or as needed to provide you with services or to fulfill our contractual obligations;
- As necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; and
- For so long as is necessary for the purposes for which we collected such Personal Information.
You may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer will contact another individual to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: 888-866-8888 by email at: firstname.lastname@example.org or by mail at Compliancemetrix Inc., 4180 La Jolla Village Drive, Suite 570, San Diego CA 92037. We will address your concern and attempt to resolve any problem.
Links to Non-FWH Web Sites and Third Parties
European Economic Area Visitors
By using the website and service, you will transfer data to the United States.