Ensure food quality & safety, manage supplier compliance, and mitigate risks from
incidents & recalls.
“With CMX1, we can instantly engage with every restaurant, gathering real-time data or feedback. We can digitize simple to complex activities, from a manager doing a quick check to in-depth operational and brand standard audits conducted by specialized subject matter experts. CMX1 is essential for performance measurement, identification of opportunities, and automation of corrective action for continuous improvement.”
SENIOR DIRECTOR, FRY COOK & CASHIER AT RAISING CANE'S
“CMX1 provides us with a common management platform for all our partners, products, and quality & compliance programs across the globe. It gives us the tools we need to provide better oversight of our partners, as well as a new level of integration, automation, and consistency that will allow us to scale our quality efforts as we continue to grow rapidly.”
SR. DIRECTOR SUPPLY QUALITY & PRODUCT INNOVATION AT BLOOMIN’ BRANDS, INC.
“Our operating environment is incredibly complex; we're a global brand with locations around the world, our menu is diverse and we source from thousands of suppliers. It's a tough problem to tackle and CMX1 was the right choice for us. With their platform, Burger King, Tim Hortons, and Popeyes have continued to aggressively scale while maintaining control and oversight over supplier and product quality.”
HEAD OF QUALITY ASSURANCE AT RESTAURANT BRANDS INTERNATIONAL
Provide the quality & safety that build customer loyalty
- Operational excellence
- Quality management
- Safety management
- Partner management
- Risk management
- Reporting & insights
Digitize your brand standards, policies, procedures, & training with the real-time instructions, examples, and resources your front lines need to do the right things at the right time. Ensure compliance in the field by creating standards-driven activities & checklists and conducting audits & inspections in one automated, integrated solution.
Create, control, manage, and track all finished & raw material product specifications, formulations, & ingredients from ideation to approval. Maintain visibility into ongoing product tests & results, see high- and low-performing partners, identify systemic issues that may require a change to the specification, and create closed-loop corrective & preventive action workflows to ensure critical non-conformances are being addressed.
Ensure your front lines follow the correct procedures with integrated policy & activity management that give them the instruction, examples, and checklists they need to complete their tasks safely. Regularly conduct audits & inspections by shift, area, and equipment to ensure everything functions correctly and easily report issues for automated corrective action.
Automate the evaluation, approval, and onboarding of new suppliers and distributors. Before approval, ensure partners meet your standards and requirements by evaluating facility audits, product tests & evaluations, nutritional & allergen declarations, packaging details, and more. When approval requirements or product specifications change, CMX1 automatically requests the appropriate updates from your partners to remain approved and compliant.
Protect your customers, team members, and brand reputation with automated solutions for managing recalls & withdrawals and resolving product, delivery, and employee- or customer-related incidents. Find security in the recall features you need for investigation, stakeholder engagement & communications, monitoring, and record keeping. Make incident management easy with case management tools and workflow automation—giving you a faster path to credits, replacements, or resolutions.
Reporting & insights
Have the centralized analytics you need for quick assessment and action. Our fully integrated, self-service BI reporting helps you compare performance across partners, products, locations, shifts, and more and quickly democratize the data for action exactly where needed.