Maintain brand standards, improve store operations, ensure quality & safety, and reduce product loss.
“CMX1 has taken what was once a largely manual process across multiple systems at Raley’s and enabled us to have a single solution with standardization and automation. With plans to expand our offerings, we knew we needed a platform that allowed us to scale our management and monitoring practices across product quality and food safety, regulatory and supplier compliance, and ethical sourcing.”
SENIOR FOOD SAFETY AND QUALITY ASSURANCE MANAGER AT RALEY’S
“Ensuring the health and safety of our patrons is paramount, and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”
CHIEF, PUBLIC HEALTH DIVISION AT THE DEFENSE COMMISSARY AGENCY
“With CMX1, our supplier, distributor, product, and location records are always accurate, up-to-date, and accessible, giving us the foundation and a single platform to manage quality and risk. After implementing CMX1's incident management & recall management, we've experienced measurable improvements in our speed to respond and resolve product-related issues. Working with CMX1 was an easy choice.”
VICE PRESIDENT OF QUALITY ASSURANCE AT SONIC DRIVE-IN
Build brand loyalty & protect your profits
- Operational excellence
- Quality management
- Safety management
- Partner & private label management
- Incident & recall management
- Reporting & insights
Digitize your brand standards, policies, procedures, & promotions with the real-time instructions, examples, and resources your front lines need to do the right things at the right time. Ensure in-store compliance by creating standards-driven activities & checklists and conducting audits & inspections in one automated, integrated solution.
Create, control, manage, and track all product specifications from ideation to approval—and every revision and variation that follows. Maintain visibility into ongoing product tests & results, see high- and low-performing partners, identify systemic issues that may require a change to specifications, and create closed-loop corrective & preventive action workflows to ensure critical non-conformances are being addressed.
Ensure your front lines follow the correct procedures with integrated policy & activity management that give them the instruction, examples, and checklists they need to create safe in-store experiences. Regularly conduct audits & inspections by location, department, shift, and more to ensure everything is operating correctly and easily report issues for automated corrective action.
Partner & private label management
Automate the evaluation, approval, and onboarding of new suppliers, distributors, and labeling or packaging designers. Before approval, ensure partners meet your standards and requirements by evaluating facility audits, product tests & evaluations, nutritional & allergen declarations, packaging details, and more. When approval requirements or product specifications change, CMX1 automatically requests the appropriate updates from your partners to remain approved and compliant.
Incident & recall management
Reduce product loss and protect your customers, employees, and brand reputation with automated solutions for managing recalls & withdrawals and resolving product, delivery, and employee- or customer-related incidents. Find security in the recall features you need for investigation, stakeholder engagement & communications, monitoring, and record keeping. Make incident management easy with case management tools and workflow automation—giving you a faster path to credits, replacements, or resolutions.
Reporting & insights
Have the centralized analytics you need for quick assessment and action. Our fully integrated, self-service BI reporting helps you compare performance across partners, products, locations, shifts, and more and quickly democratize the data for action exactly where needed.