CMX1 is built on a fundamental belief that Quality and Operational Excellence should be attainable to all brands, regardless of size.
No matter your role, you know the key to winning and maintaining customer trust is consistency in execution. It's definitely a challenge, but we believe everyone can be a hero of quality and product safety.
CMX exists to help organizations of all sizes achieve and maintain Quality and Operational Excellence. We have the tools, people, know-how, and experience to get your business to where it needs to be.
When you choose CMX and CMX1, you're gaining a partner completely invested in your success, and a proven Quality Management solution used by some of the world's greatest brands.
Start small with just one module or implement CMX1 in full from the get-go. Either way, know that you’re investing in the only Enterprise Quality Management Software (EQMS) solution that’s designed to manage all your supply chain partners, products, and locations effectively and with confidence in a single platform.
Just ask some of our clients like Sonic Drive-In or Burger King why they love CMX1.
One platform for Quality, Risk, and Compliance
Gain control and transparency over your entire supply chain and partner network
Ensure the quality, compliance, and safety of your products and services
Roll over one of the areas above to explore the CMX1 Platform and the challenges we solve.
Know your partners are compliant and addressing issues
Know your partners are compliant and addressing issues
Build and deploy audit forms for your auditors to assess risk and compliance at all levels of your supply chain. Capture and manage 3rd-party audits and certificates for a complete picture of partner quality and compliance. Ensure partners are addressing Corrective Actions through Closed-Loop CAPA workflows to drive continuous improvement and mitigate risk.
Experience total transparency with a single view of your Supply Chain.
See moreExperience total transparency with a single view of your Supply Chain.
Automate the evaluation and onboarding of Suppliers, Distributors, and other Partners. Manage the collection and ongoing maintenance of all your master data, information, contacts, audits, certifications, documents and the execution of legal agreements. All your relationships and information organized and accessible in a single system.
The insights you need to make better decisions
The insights you need to make better decisions
Create and visualize KPIs. Establish vendor scorecard criteria. Track projects and identify bottlenecks in your workflows. Leverage integrated reporting and Business Intelligence (BI) to monitor partner performance and compliance.
Ensure you have all the required documents for partners, products, and programs always on hand and up-to-date for maintaining compliance over time.
See moreEnsure you have all the required documents for partners, products, and programs always on hand and up-to-date for maintaining compliance over time.
Automate the collection, acknowledgment, signing, review, and ongoing maintenance of all your legal and regulatory documents, certificates, training materials, process diagrams, and more. All your important documents stored, organized, searchable, tracked, and automatically renewed based on your business rules.
Data-rich apps to manage every detail of your Products and Ingredients
See moreData-rich apps to manage every detail of your Products and Ingredients
Author and manage data-rich finished product and raw material specifications. Collaborate with suppliers. Define processing control points, finished product standards, packaging, and shelf-life. Manage and trace ingredient sourcing. Automate nutritional calculations and allergen statements.
The data and monitoring you need for continuous safety and quality
See moreThe data and monitoring you need for continuous safety and quality
Require product testing for supplier approval. Integrate ongoing test results from lab partners. Perform product evaluations. Collect product inspections. Monitor the ongoing safety and quality of your products with a single view of all your test results. Real-time alerts notify your team when product tests fail and closed-loop CAPA workflows ensure non-conformances are addressed.
Resolve products-related incidents faster
See moreResolve product-related incidents faster
Automated collection, processing, and resolution for product quality, delivery, and guest-related incidents for your retail locations. Speed the credit/replacement process. Daily monitoring and alerts notify your team of trends for out of compliance products or issues with specific partners.
Take the crisis out of crisis management
See moreTake the crisis out of crisis management
Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.
Self-Service tools for digitizing your brand standards, policies, and procedures
See moreSelf-Service tools for digitizing your brand standards, policies, and procedures
Tools to create, manage, and publish your Brand Standards, Policy Manuals, and Standard Operational Procedures (SOPs). Ditch the "old dusty binders" and ensure team members have up-to-the-minute instructions, examples, and resources to complete any task.
Self-Service tools for creating repeatable operational routines, and evaluating location compliance and performance
See moreSelf-Service tools for creating repeatable operational routines, and evaluating location compliance and performance
Tools to create and manage all your audits, self-assessments, inspections, and checklist-based programs. Assignment and scheduling features ensure the necessary activities are being performed across all your locations. Reinforce policies and procedures with Just-in-Time training. Report on top issues and manage them to resolution to improve operational performance.
Integrations to improve your data collection and accuracy
See moreIntegrations to improve your data collection and accuracy
Seamlessly connect with Bluetooth Low Energy (BLe) devices including barcode scanners, temperature probes, digital scales, and other IOT devices for automated data collection and accuracy.
Mitigate your risk and close-the-loop on issues
See moreMitigate your risk and close-the-loop on issues
Automatically generate corrective action and preventive action plans. Automated closed-loop CAPA workflow ensures issues are addressed in a timely manner.
Resolve product-related incidents efficiently
See moreResolve product-related incidents faster
Automated collection, processing, and resolution for product quality, delivery, and guest-related incidents for your retail locations. Speed credit/ replacement processing for your locations. Daily monitoring and alerts notify your team of trends for out of compliance products or issues with specific partners.
Take the crisis out of crisis management
See moreTake the crisis out of crisis management
Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.
The insights you need to make better decisions
See moreThe insights you need to make better decisions
Create and visualize KPIs. Track progress towards addressing issues. Establish location scorecard criteria. Leverage integrated reporting and Business Intelligence (BI) to monitor location performance and compliance.
With CMX1, you can start small and add more modules as your programs mature and your business expands. The CMX1 Platform has been designed to be both comprehensive and modular, while highly configurable. Proven to be equally adept for regional brands and multi-brand global organizations. Pay only for what you need now and add as your business scales, knowing you have a solid foundation to build upon.
There are so many easy opportunities to automate previously manual, time-consuming, and tedious tasks with CMX1. Whether it’s keeping everyone in the loop for changes to product specifications, blasting out changes to policies and procedures company-wide, or adjusting your store opening and closing routines based on the most recent audit scores – the opportunities to gain efficiencies through automation are unparalleled.
With key tasks and work processes automated, you can make better use of the resources you have. Put your team to work to build stronger supplier relationships, bring new products to market faster, roll out that new program you've been thinking about for years, and ultimately grow your business.
To be proactive, agile, and maintain your competitive edge, you need quality data at your fingertips. CMX1's flexible data model, built-in reporting, data visualization capabilities, and integrated BI reporting provide your team all the options needed to monitor and manage the performance of your suppliers, products, and or locations. Better data + Insights = Smarter decision making.
The bottom line? With the CMX1 Platform by your side, Quality and Operational Excellence becomes embedded in your DNA and permeates everything you do. And, with excellence comes lasting trust – your partners, colleagues, and customers know they can count on you, time and again, for a great experience.
It takes a lot to provide the market-leading EQMS (well that’s what our clients call it!) so here’s a handy list of all of CMX1's modules, available individually or as part of our fully integrated platform.
Automate the evaluation, approval, and onboarding of Suppliers, Distributors, and other Partners. Manage the collection and ongoing maintenance of all your master data, information, contacts, audits, certifications, documents, and the execution of legal agreements. All your relationships and information organized and accessible in a single system.
Author and manage data-rich finished product and raw material specifications. Define processing control points and finished product standards, packaging, and shelf-life. Manage and trace ingredient sourcing. Automate nutritional calculations and allergen statements.
Build and deploy audit forms for your auditors to assess risk and compliance at all levels of your supply chain. Capture and manage 3rd-party audits and certifications for a complete picture of partner quality and compliance. Ensure partners are addressing Corrective Actions through Closed-Loop CAPA workflows to drive continuous improvement and mitigate risk.
Automate the collection, acknowledgment, signing, review, and ongoing maintenance of all your legal and regulatory documents, certificates, training materials, process diagrams, and more. All your important partner, product, and program documentation is stored, organized, searchable, tracked, and automatically renewed based on your business rules. Tracking status and maintaining compliance has never been easier.
Require product testing for supplier approval . Integrate ongoing test results from lab partners. Perform product evaluations. Collect product inspections. Monitor the ongoing safety and quality of your products with a single view of all your test results.Real-time alerts notify your team when product tests fail and closed-loop CAPA workflows ensure non-conformances are addressed.
Automated collection, processing, and resolution for product quality, delivery, and guest-related incidents for your retail locations. Speed credit/replacement processing for your locations. Daily monitoring and alerts notify your team of trends for out of compliance products or issues with specific partners.
Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.
Create and visualize KPIs. Establish vendor scorecard criteria. Track projects and identify bottlenecks in your workflows. Leverage integrated reporting and Business Intelligence (BI) to manage and monitor partner performance.
Tools to create, manage, and publish your Brand Standards, Policy Manuals, and Standard Operational Procedures (SOPs). Ditch the "old dusty binders" and ensure team members have up-to-the-minute instructions, examples, and resources that empower them to complete any task.
Centrally manage, assign, and schedule audits, self-assessments, inspections, and checklists. Reinforce policies and procedures with Just-in-Time training. Report on top issues and manage them to improve operational performance.
Leverage smart forms and automated case workflows to resolve product quality, delivery, and guest-related incidents between your locations, distributors, and suppliers. Streamline credit/replacement processing. Free your QA team to only manage disputes and exceptions. Automatically detect trends for out of compliance products.
Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.
Create and visualize KPIs. Track progress towards addressing issues. Establish location scorecard criteria. Leverage integrated reporting and Business Intelligence (BI) to monitor location performance and compliance.
Regardless of where you're at right now or the technologies you may already be using, we can help you define a clear path to attaining and maintaining Quality and Operational Excellence.
If you’re at an early stage of adopting technology to ensure Quality and Operational Excellence, then don’t try to bite off too much at once.
Learn moreNow that you have a single view of how your locations are performing in a couple of areas, or all your suppliers and partners are in a single place – you can start to address other aspects of your quality, risk, and compliance efforts.
Learn moreCMX1 is unique in that it’s a single platform for managing everything about your supply chain partners, the design and ongoing quality of your products, to the day-to-day performance of all your employees and locations.
Learn moreIf you’re at an early stage of adopting technology to ensure Quality and Operational Excellence, then don’t try to bite off too much at once. Start with a solid foundation. One where you can build the rest of your quality and operational programs on.
Maybe you just need to start by digitizing some of your operational routines in your locations by replacing paper checklists and assessments so you have better insights. Our solution ActivityStudio™ might be just the ticket.
Or maybe you’re managing all your supply chain partners in a spreadsheet and its always out-of-date and more work than it’s worth. Our Partner onboarding and maintenance module is a great place to start. Loading all of your suppliers and partners into CMX1 will make a world of difference in the way you work with and manage your partners.
From here, adding new modules as you grow is easy.
"When we first met with Racetrac, they were adamant they'd be investing in technology that would deliver immediate results, but also be able to grow with them in the future. CMX1's modular design and our phased approach to customer onboarding, allowed them to be up and running, and leveraging CMX1 within weeks."
Chris Rice EVP Operations for CMX
Now that you have a single view of how your locations are performing in a couple of areas, or all your suppliers and partners are in a single place – you can start to address other aspects of your quality, risk, and compliance efforts.
Perhaps it makes sense to start auditing your suppliers or automating policy updates across your locations. Maybe handling product-related incidents, withdrawals and recalls more effectively.
Whatever the next step is, the CMX1 Platform can support your plans and ensure everything is seamlessly connected.
"Sonic Drive-In is a great example of a customer who started with just a small part of CMX1, and has continued to add more modules over time. Once they had all their supplier, distributor, products, and location information and relationships in the platform, adding Incident and Recall Management was a natural extension."
Art Nisperos Director, Professional Services at CMX
CMX1 is unique in that it’s a single platform for managing everything about your supply chain partners, the design and ongoing quality of your products, to the day-to-day performance of all your employees and locations. CMX1 can provide you with the automation, reports, and insights needed across every facet of your business and quality management programs. As your brand grows, so too will the complexity of your business – this is where your decision to start with a holistic quality management platform will pay off in spades, with a “single pane of glass” providing full visibility in real-time.
We’re ready to help you get there no matter what stage you’re currently at. Speak with a CMX expert today.
"Restaurant Brands International recently created a report across both their supply chain and operations, highlighting the issues with the biggest financial impact and quickly enabling them to target specific areas in need of additional QA focus. Only CMX1's rich data set and advanced analytics package makes these sorts of insights possible."
Chris Rice EVP Operations for CMX
Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.
Discover the five most important questions to ask potential EQMS software partners so you can choose the best-fit system and partner for your company.
Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.
We’re here to answer your questions, big and small. And we’d love to show you how CMX1 can help solve your quality, risk and compliance challenges.
Want to learn more about our solutions? Let us know what you're looking for and one of our solution experts will get back to you within 24hrs during weekday hours.
We love showing off what CMX1 can do! Click here to give us some quick info, and we'll be back to you soon to arrange a day/time that works for you.
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our dedicated support team members will get back into the CMX1 platform before you can say 'I wish I had installed password management software'!
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
We're always open to exploring strategic partnerships that can ultimately benefit our customers. Click here to get in touch with our head of partnerships.
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Want to learn more about our solutions? Let us know what you're looking for and one of our solution experts will get back to you within 24hrs during weekday hours.
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We love showing off what CMX1 can do! Click here to give us some quick info, and we'll be back to you soon to arrange a day/time that works for you.
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If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our dedicated support team members will get back into the CMX1 platform before you can say 'I wish I had installed password management software'!
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(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
If it is urgent, please call our Customer Support Team at 858-997-2140, or fill out and submit the form below. One of our helpful support team members will contact you ASAP and make sure you are all set.
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(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
We're always open to exploring strategic partnerships that can ultimately benefit our customers. Click here to get in touch with our head of partnerships.
Message received
Your message took a scenic tour around the planet and has landed safely in our V.I.P inbox.
(That means we're on the case and will be back to you within 1 business day, but please call us on +1 (858) 997-2140 if it's urgent)
That’s nice! Fill in your details on our general contact form, and one of our team will get back to you as soon as possible.
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