A truly integrated EQMS platform

Start small with just one module or implement CMX1 in full from the get-go. Either way, know that you’re investing in the only Enterprise Quality Management Software (EQMS) solution that’s designed to manage all your supply chain partners, products, and locations effectively and with confidence in a single platform.

Just ask some of our clients like Sonic Drive-In or Burger King why they love CMX1.

 

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The CMX1 Platform

One platform for Quality, Risk, and Compliance

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Manage your Supply Chain Partners

Gain control and transparency over your entire supply chain and partner network

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Ensure Product Quality & Safety

Ensure the quality, compliance, and safety of your products and services

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Drive Location Performance & Compliance

Know your stores, restaurants, and facilities are compliant and executing with consistency

The benefits of CMX1

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With CMX1, you can start small and add more modules as your programs mature and your business expands. The CMX1 Platform has been designed to be both comprehensive and modular, while highly configurable. Proven to be equally adept for regional brands and multi-brand global organizations. Pay only for what you need now and add as your business scales, knowing you have a solid foundation to build upon.

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There are so many easy opportunities to automate previously manual, time-consuming, and tedious tasks with CMX1. Whether it’s keeping everyone in the loop for changes to product specifications, blasting out changes to policies and procedures company-wide, or adjusting your store opening and closing routines based on the most recent audit scores – the opportunities to gain efficiencies through automation are unparalleled.

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With key tasks and work processes automated, you can make better use of the resources you have. Put your team to work to build stronger supplier relationships, bring new products to market faster, roll out that new program you've been thinking about for years, and ultimately grow your business.

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To be proactive, agile, and maintain your competitive edge, you need quality data at your fingertips. CMX1's flexible data model, built-in reporting, data visualization capabilities, and integrated BI reporting provide your team all the options needed to monitor and manage the performance of your suppliers, products, and or locations. Better data + Insights = Smarter decision making.

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The bottom line? With the CMX1 Platform by your side, Quality and Operational Excellence becomes embedded in your DNA and permeates everything you do. And, with excellence comes lasting trust – your partners, colleagues, and customers know they can count on you, time and again, for a great experience.

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All modules at a glance

It takes a lot to provide the market-leading EQMS (well that’s what our clients call it!) so here’s a handy list of all of CMX1's modules, available individually or as part of our fully integrated platform.

Operations

Auditing, Checklists, Assessments, & Inspections CMX_Icon08a

Auditing, Checklists, Assessments, & Inspections

Centrally manage, assign, and schedule audits, checklists, self-assessments, inspections, and more. Reinforce policies and procedures with Just-in-Time training. Report on top issues and manage them to improve operational performance.

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Policy Management and Employee Communications Policy Management and Employee Communications

Policy Management and Employee Communications

Tools to create, manage, and publish your Brand Standards, Policy Manuals, and Standard Operational Procedures (SOPs). Ditch the "old dusty binders" and ensure team members have up-to-the-minute instructions, examples, and resources that empower them to complete any task.

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Corrective & Preventative Actions

Automatically generate corrective action and preventive action plans. Automated closed-loop CAPA workflow ensures issues are addressed in a timely manner.

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Temperature Monitoring & Integrated IOT

Seamlessly connect with Bluetooth Low Energy (BLe) devices including barcode scanners, temperature probes, digital scales, and other IOT devices for data accuracy. Integrate with sensor networks.

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Incident Management Incident Management

Incident Management

Automated collection, processing, and resolution for product quality, delivery, and employee or guest-related incidents. Automate investigations and record-keeping. Speed credit/replacement processing for your locations. Daily monitoring and alerts notify your team of trends for out-of-compliance products or issues with specific partners or locations.

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Product Recalls and Withdrawals Product Recalls and Withdrawals

Product Recalls and
Withdrawals

Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.

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KPIs, Insights and Location Scorecards

Create and visualize KPIs. Track progress towards addressing issues. Establish location scorecard criteria. Leverage integrated reporting and Business Intelligence (BI) to monitor location performance and compliance.

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Supply Chain Management

Supplier Relationship Management Supplier Relationship Management

Supplier Relationship Management

All your relationships and information are organized and accessible in a single system. Automate the evaluation, approval, and onboarding of Suppliers, Distributors, and other Partners. Manage the collection and ongoing maintenance of all your master data, information, contacts, audits, certifications, documents, and the execution of legal agreements.

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Product Lifecycle Management Product Lifecycle Management

Product Lifecycle Management

Author and manage data-rich finished product and raw material specifications. Define processing control points and finished product standards, packaging, and shelf-life. Manage and trace ingredient sourcing. Automate nutritional calculations and allergen statements.

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Product Testing and Quality Assurance Product Testing and Quality Assurance

Product Testing and Quality Assurance

Whether you require product testing for supplier approvals , want to capture ongoing test results from lab partners, or conduct your own product evaluations or inspections, CMX1 provides a comprehensive solution for monitoring the ongoing safety and quality of your products with a single view.Real-time alerts notify your team when product tests fail and closed-loop CAPA workflows ensure non-conformances are addressed.

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Incident Management Incident Management

Incident Management

Automated collection, processing, and resolution for product quality, delivery, and employee or guest-related incidents. Automate investigations and record-keeping. Speed credit/replacement processing for your locations. Daily monitoring and alerts notify your team of trends for out-of-compliance products or issues with specific partners or locations.

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Product Recalls and Withdrawals Product Recalls and Withdrawals

Product Recalls and
Withdrawals

Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.

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Audit Management and
Certifications

Build and deploy audit forms for your auditors to assess risk and compliance at all levels of your supply chain. Capture and manage 3rd-party audits and certifications for a complete picture of partner quality and compliance. Ensure partners are addressing Corrective Actions through Closed-Loop CAPA workflows to drive continuous improvement and mitigate risk.

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Document Management

Automate the collection, acknowledgment, signing, review, and ongoing maintenance of all your legal and regulatory documents, certificates, training materials, process diagrams, and more. All your important partner, product, and program documentation is stored, organized, searchable, tracked, and automatically renewed based on your business rules. Tracking status and maintaining compliance has never been easier.

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KPIs, Insights, and Vendor Scorecards

Create and visualize KPIs. Establish vendor scorecard criteria. Track projects and identify bottlenecks in your workflows. Leverage integrated reporting and Business Intelligence (BI) to manage and monitor partner performance.

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The Path to Quality
and Operational Excellence

Regardless of where you're at right now or the technologies you may already be using, we can help you define a clear path to attaining and maintaining Quality and Operational Excellence.

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Start small.

If you’re at an early stage of adopting technology to ensure Quality and Operational Excellence, then don’t try to bite off too much at once.

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Leverage your foundation.

Now that you have a single view of how your locations are performing in a couple of areas, or all your suppliers and partners are in a single place – you can start to address other aspects of your quality, risk, and compliance efforts.

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Bring it all together.

CMX1 is unique in that it’s a single platform for managing everything about your supply chain partners, the design and ongoing quality of your products, to the day-to-day performance of all your employees and locations.

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Take five to boost your knowledge

Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.

  • Inspire Brands’ Quality Management Solution Goes Global with CMX1
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    supply chain

    Inspire Brands’ Quality Management Solution Goes Global with CMX1

    By CMX

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  • DeCA leverages CMX1 for product recalls worldwide
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    recalls

    DeCA leverages CMX1 for product recalls worldwide

    By CMX

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  • A&W Canada digitizes daily operational routines in 1000+ locations with CMX1
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    auditing

    A&W Canada digitizes daily operational routines in 1000+ locations with CMX1

    By CMX

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CMX Operational Excellence eBook

Free OpEx eBook

Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.

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Download our eBook

Discover the five most important questions to ask potential EQMS software partners so you can choose the best-fit system and partner for your company.

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