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ComplianceMetrix

A truly integrated EQMS platform

Start small with just one module or implement CMX1 in full from the get-go. Either way, know that you’re investing in the only Enterprise Quality Management Software (EQMS) solution that’s designed to manage all your supply chain partners, products, and locations effectively and with confidence in a single platform.

Just ask some of our clients like Sonic Drive-In or Burger King why they love CMX1.

 

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The CMX1 Platform

One platform for Quality, Risk, and Compliance

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Know and manage your Partners

Gain control and transparency over your entire supply chain and partner network

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Deliver quality Products & Services

Ensure the quality, compliance, and safety of your products and services

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Drive Location performance

Know your stores, restaurants, and facilities are compliant and executing with consistency

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Explore our solutions

Roll over one of the areas above to explore the CMX1 Platform and the challenges we solve.

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Partner Onboarding and Maintenance

Experience total transparency with a single view of your Supply Chain.

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Partner Onboarding and Maintenance

Experience total transparency with a single view of your Supply Chain.

Automate the evaluation and onboarding of Suppliers, Distributors, and other Partners. Manage the collection and ongoing maintenance of all your master data, information, contacts, audits, certifications, documents and the execution of legal agreements. All your relationships and information organized and accessible in a single system.

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Facility Audits and Certifications

Know your partners are compliant and addressing issues

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Facility Audits and Certifications

Know your partners are compliant and addressing issues

Build and deploy audit forms for your auditors to assess risk and compliance at all levels of your supply chain. Capture and manage 3rd-party audits and certificates for a complete picture of partner quality and compliance. Ensure partners are addressing Corrective Actions through Closed-Loop CAPA workflows to drive continuous improvement and mitigate risk.

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KPIs, Insights, and Vendor Scorecards

The insights you need to make better decisions

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KPIs, Insights, and Vendor Scorecards

The insights you need to make better decisions

Create and visualize KPIs. Establish vendor scorecard criteria. Track projects and identify bottlenecks in your workflows. Leverage integrated reporting and Business Intelligence (BI) to monitor partner performance and compliance.

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The benefits of CMX1

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With CMX1, you can start small and add more modules as your programs mature and your business expands. The CMX1 Platform has been designed to be both comprehensive and modular, while highly configurable. Proven to be equally adept for regional brands and multi-brand global organizations. Pay only for what you need now and add as your business scales, knowing you have a solid foundation to build upon.

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There are so many easy opportunities to automate previously manual, time-consuming, and tedious tasks with CMX1. Whether it’s keeping everyone in the loop for changes to product specifications, blasting out changes to policies and procedures company-wide, or adjusting your store opening and closing routines based on the most recent audit scores – the opportunities to gain efficiencies through automation are unparalleled.

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With key tasks and work processes automated, you can make better use of the resources you have. Put your team to work to build stronger relationships, bring new products to market faster, roll out that new program you've been thinking about for years, and ultimately grow your business.

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To be proactive, agile, and maintain your competitive edge, you need quality data at your fingertips. CMX1's flexible data model, built-in reporting, data visualization capabilities, and integrated BI reporting provide your team all the options needed to monitor and manage the performance of every single one of your trading partners, products, and or locations. Better data + Insights = Smarter decision making.

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The bottom line? With the CMX1 Platform by your side, Quality and Operational Excellence becomes embedded in your DNA and permeates everything you do. And, with excellence comes lasting trust – your partners, colleagues, and customers know they can count on you, time and again, for a great experience.

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All modules at a glance

It takes a lot to provide the market-leading EQMS (well that’s what our clients call it!) so here’s a handy list of all of CMX1's modules, available individually or as part of our fully integrated platform.

Supply Chain Management

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Partner Onboarding and Maintenance

Automate the evaluation and onboarding of Suppliers, Distributors, and other Partners. Manage the collection and ongoing maintenance of all your master data, information, contacts, audits, certifications, documents and the execution of legal agreements. All your relationships and information organized and accessible in a single system.

Learn more
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Facility Audits and
Certifications

Build and deploy audit forms for your auditors to assess risk and compliance at all levels of your supply chain. Capture and manage 3rd-party audits and certificates for a complete picture of partner quality and compliance. Ensure partners are addressing Corrective Actions through Closed-Loop CAPA workflows to drive continuous improvement and mitigate risk.

Learn more
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Product Lifecycle Management

Author and manage data-rich finished product and raw material specifications. Define processing control points and finished product standards, packaging, and shelf-life. Manage and trace ingredient sourcing. Automate nutritional calculations and allergen statements.

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Product Testing

Require product testing for supplier approval. Integrate ongoing test results from lab partners. Perform product evaluations. Collect product inspections. Monitor the ongoing safety and quality of your products with a single view of all your test results. Real-time alerts notify your team when product tests fail and closed-loop CAPA workflows ensure non-conformances are addressed.

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Incident Management

Automated collection, processing, and resolution for product quality, delivery, and guest-related incidents for your retail locations. Speed credit/replacement processing for your locations. Daily monitoring and alerts notify your team of trends for out of compliance products or issues with specific partners.

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Product Withdrawals
and Recalls

Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensures the appropriate parties are taking swift action.

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KPIs, Insights, and Vendor Scorecards

Create and visualize KPIs. Establish vendor scorecard criteria. Track projects and identify bottlenecks in your workflows. Leverage integrated reporting and Business Intelligence (BI) to manage and monitor partner performance.

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Operations

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Policy Management

Centrally author, manage and distribute Brand Standards and Standard Operating Procedures (SOPs). Fully integrated with audits, self-assessments, and checklists. Control who can see what with sophisticated content permissioning.

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Checklists, Assessments & Auditing

Centrally manage, assign and schedule checklists, self-assessments, audits, and surveys. Reinforce policies and procedures with Just-in-Time training. Report on top issues and manage them to improve operational performance.

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Corrective & Preventative Actions

Automatically generate corrective action and preventive action plans. Automated closed-loop CAPA workflow ensures issues are addressed in a timely manner.

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Integrated IOT

Seamlessly connect with Bluetooth Low Energy (BLe) devices including barcode scanners, temperature probes, digital scales, and other IOT devices for data accuracy.

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Incident Management

Leverage smart forms and automate case workflows to resolve guest-related incidents, product quality, and delivery issues between your locations, distributors, and suppliers. Streamline credit/replacement processing. Free your QA team to only manage disputes and exceptions. Automatically detect trends for out of compliance products.

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Recall Management

Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensures the appropriate parties are taking swift action.

Learn more
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KPIs, Insights and Location Scorecards

Create and visualize KPIs. Track progress towards addressing issues. Establish location scorecard criteria. Leverage integrated reporting and Business Intelligence (BI) to monitor location performance and compliance.

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The Path to Quality
and Operational Excellence

Regardless of where you're at right now or the technologies you may already be using, we can help you define a clear path to attaining and maintaining Quality and Operational Excellence.

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Start small.

If you’re at an early stage of adopting technology to ensure Quality and Operational Excellence, then don’t try to bite off too much at once.

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Leverage your foundation.

Now that you have a single view of how your locations are performing in a couple of areas, or all your suppliers and partners are in a single place – you can start to address other aspects of your quality, risk, and compliance efforts.

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Bring it all together.

CMX1 is unique in that it’s a single platform for managing everything about your supply chain partners, the design and ongoing quality of your products, to the day-to-day performance of all your employees and locations.

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Take five to boost your knowledge

Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.

  • How Bulletproof 360 ensures quality and safety with CMX1
    Supply Chain

    How Bulletproof 360 ensures quality and safety with CMX1

    Read More
    By CMX
  • New CMX Customer Bulletproof Aims for Operational Excellence with CMX1
    Partners

    New CMX Customer Bulletproof Aims for Operational Excellence with CMX1

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    By CMX
  • 8 Essential Drivers forOperational Excellence
    eBook

    8 Essential Drivers for Operational Excellence

    Download eBook
    By Mitch Porche
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Download our eBook

Discover the five most important questions to ask potential QMS software partners so you can choose the best-fit system and partner for your company.

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Free OpEx eBook

Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.

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