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Incident management product guide

Automate the entire incident management process, from reporting to resolution, to expedite issue resolution, curb customer dissatisfaction, and mitigate future risks

In this product overview you will learn how IncidentsX1 can help you:

  • Simple reporting forms allow anyone to input raw information that is actioned into an automated incident creation process for tracking, collaboration, & closure
  • Intelligent case workflows leverage relationship & product data to properly route issues to the appropriate parties for resolution
  • Leverage a single source of truth in the X1 platform to identify trends, notify stakeholders, & initiate the right corrective actions to close the loop & stop future issues from occurring
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