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To begin the study, JLA Advisors conducted one to two-hour interviews with executives and business owners across CMX’s customer base.

Participants were evenly distributed across customers using CMX1 for managing supply chain quality, retail operations, and for internal auditing programs. Interview participants shared their operational scale and associated data, reasons for selecting CMX, how they are using CMX1, and the business value they’ve experienced to date from using the CMX1 platform.

To facilitate an apples-with-apples comparison, the ROI figures presented exclude the impact of customers passing CMX1 costs to suppliers — a recommended best practice approach that significantly increases the ROI reported by our supply chain solution clients. As such, the ROI measurements provided here are conservative — it's likely your company will see an even higher ROI over time.

Across all use cases, the interviews revealed substantial ROI driven by workflow efficiency gains and cost reductions. Of note, supply chain customers unlocked substantial additional ROI through increased supplier credits due to automating (a previously manual collection process at retail locations) for reporting and resolving product quality issues (aka product complaints). Customers also experienced a more indirect ROI from increased guest satisfaction, enhanced visibility into supplier performance, improved compliance, security, the protection of intellectual property (IP) via supplier audits, and reduced risk of product withdrawals and recalls.

Across all use cases, the interviews revealed substantial ROI driven by workflow efficiency gains and cost reductions. Of note, supply chain customers unlocked substantial additional ROI through increased supplier credits due to automating (a previously manual collection process at retail locations) for reporting and resolving product quality issues (aka product complaints). Customers also experienced a more indirect ROI from increased guest satisfaction, enhanced visibility into supplier performance, improved compliance, security, the protection of intellectual property (IP) via supplier audits, and reduced risk of product withdrawals and recalls.

To begin the study, JLA Advisors conducted one to two-hour interviews with executives and business owners across CMX’s customer base.

Participants were evenly distributed across customers using CMX1 for managing supply chain quality, retail operations, and for internal auditing programs. Interview participants shared their operational scale and associated data, reasons for selecting CMX, how they are using CMX1, and the business value they’ve experienced to date from using the CMX1 platform.

To facilitate an apples-with-apples comparison, the ROI figures presented exclude the impact of customers passing CMX1 costs to suppliers — a recommended best practice approach that significantly increases the ROI reported by our supply chain solution clients. As such, the ROI measurements provided here are conservative — it's likely your company will see an even higher ROI over time.

To begin the study, JLA Advisors conducted one to two-hour interviews with executives and business owners across CMX’s customer base.

Participants were evenly distributed across customers using CMX1 for managing supply chain quality, retail operations, and for internal auditing programs. Interview participants shared their operational scale and associated data, reasons for selecting CMX, how they are using CMX1, and the business value they’ve experienced to date from using the CMX1 platform.

To facilitate an apples-with-apples comparison, the ROI figures presented exclude the impact of customers passing CMX1 costs to suppliers — a recommended best practice approach that significantly increases the ROI reported by our supply chain solution clients. As such, the ROI measurements provided here are conservative — it's likely your company will see an even higher ROI over time.

Customer efficiency gains and cost savings generated the most critical impact and return from CMX1. These gains were as high as 75% when coming from manual processes and up to 40% when transitioning from competitive products. These gains were attributed to CMX1’s ease of use, intuitiveness, workflows, and strong support team. The cumulative effect of CMX1 also impacted guest satisfaction, supplier relationships, food safety (where applicable), operational improvements, and risk mitigation, among others. Cost reductions included the elimination of external contractors and the replacement of outdated or inefficient technology solutions.

Most critically, CMX1 created and reinforced a culture of "Operational Excellence" across customers’ footprints, from supplier approvals and scorecards to product tests and daily operations. This operational excellence mindset has had a transformative effect on corporate teams and franchisees, allowing for increased visibility across locations and their supplier ecosystem. Customers are in turn better equipped to focus on growing their brand equity, driving operational excellence, and delivering higher quality products and services.

To begin the study, JLA Advisors conducted one to two-hour interviews with executives and business owners across CMX’s customer base.

Participants were evenly distributed across customers using CMX1 for managing supply chain quality, retail operations, and for internal auditing programs. Interview participants shared their operational scale and associated data, reasons for selecting CMX, how they are using CMX1, and the business value they’ve experienced to date from using the CMX1 platform.