Consistently deliver quality Products & Services

Your products and services are the lifeblood of your business.
Embed quality and safety into the DNA of absolutely everything you do, right through from design and sourcing to delivery. With its intuitive interface, automation, and ongoing monitoring, CMX1 will enable you to establish and maintain the highest levels of product quality, compliance, safety, and consistency.

“Our operating environment is incredibly complex; we’re a global brand with locations around the world, our menu is diverse and we source from thousands of suppliers. It’s a tough problem to tackle and CMX was the right choice for us."

Diego Beamonte Head of Quality Assurance for Restaurant Brands International

Ensure the quality, compliance, and safety of your products

Product Lifecycle Management

Data-rich apps to manage every detail of your Products and Ingredients

Product Lifecycle Management

Data-rich apps to manage every detail of your Products and Ingredients

Author and manage data-rich finished product and raw material specifications. Collaborate with suppliers. Define processing control points, finished product standards, packaging, and shelf-life. Manage and trace ingredient sourcing. Automate nutritional calculations and allergen statements.

Product Testing

The data and monitoring you need for continuous safety and quality

Product Testing

The data and monitoring you need for continuous safety and quality

Require product testing for supplier approval. Integrate test results from 3rd party lab partners. Perform product evaluations. Collect product inspections. Monitor the ongoing safety and quality of your products with a single view of all your test results. Real-time alerts notify your team when product tests fail and closed-loop CAPA workflows ensure non-conformances are addressed.

Incident Management

Resolve products-related incidents faster

Incident Management

Resolve products-related incidents faster

Automated collection, processing, and resolution for product quality, delivery, and guest-related incidents for your retail locations. Speed the credit/ replacement process. Daily monitoring and alerts notify your team of trends for out of compliance products or issues with specific partners.

Product Recalls and Withdrawals

Take the crisis out of crisis management

Product Recalls and Withdrawals

Take the crisis out of crisis management

Fully automated event management from investigations to withdrawals and recalls. Easily create & distribute product identification and recovery instructions to 1000's of supply chain partners and retail locations in minutes using automated emails, text, and voice communications. Real-time reporting and automated reminders ensure the appropriate parties are taking swift action.

What's in it for you

Take control of product design
Create data-rich product specs
Look after the lifeblood of your business
Take swift action on product incidents, withdrawals, and recalls

Managing and maintaining all the details and versions of your Product Specifications, Formulations, and Ingredients can be daunting. But with CMX1, it doesn't have to be. Intelligent forms, workflow automation, and collaboration features ensure your team is accurate and in control from ideation to approval, and every revision and variation thereafter.

CMX1's PLM module allows your team to manage all your Finished and Raw Material Product Specification, Formulations, and Ingredients in a single solution. Multi-tier categorization and category-specific templates give your team the flexibility and specificity to define products to meet your requirements. Product details become searchable, formulations are reusable and ingredients are traceable back to their original sources.

CMX1 is designed to help you create, source, and deliver safe and quality products for your customers. Have the confidence that your partners are compliant, your products are meeting your specifications, and your locations are complying with food safety laws and regulations in order to build and maintain trust with your customers.

CMX1's Incident Management module gives your brand the tools needed to quickly and efficiently address product-related issues as they arise. Speed the credit and replacement process when your locations receive product that is damaged, out-of-date, or don't meet your quality standards. With CMX1's Recall Management, your team is armed with investigative tools, automated communications, and response management - with real-time monitoring, reporting, and record keeping to take swift and decisive market actions.