CMX1_white_Header
 
 

Incident Management Software

Quickly resolve incidents

Complaint management software from CMX helps resolve food quality incidents and product quality incidents faster.

CMX1's Incident Management provides your employees an easy-to-use web-based system for reporting and quickly resolving product quality, delivery, employee, and guest-related issues.

Case management automation speeds the resolution and processing of incidents involving people, equipment, or credit when products are damaged from delivery, out-of-date, contain foreign objects, or don't meet quality requirements. 

A systematic approach

Investigating incidents, identifying systemic issues, and taking action is critical in mitigating risk. Delays in getting credit or replacement product for your restaurants or stores cost money and can impact customer satisfaction. CMX1's Incident Management solution includes case management tools and workflow automation designed to ensure the appropriate parties are involved, and that the right steps are followed for resolution. Each case is associated with the reporting location, the type of issue, the product, equipment, or associated supplier, which at a chain-wide level, provides key reporting metrics and insights.

Report, track and trace product related quality incidents in your restaurant or store.
CMX1’s product complaints software allows restaurants and stores to report quality issues and includes case management workflow automation tools for processing credits and replacements..
Resolve product quality issues faster, take decisive action sooner, all thanks to real-time complaint monitoring tools
David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic
David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic

Features that go the extra mile

fd-icon

Simple and Quick Reporting Forms

Employees can quickly and easily report incidents. No login required. Simply enter incident details, an optional picture, and the desired resolution. CMX1 does the rest.

fd-icon

Automated Case Management

Utilizing all of the supply chain relationship and product information in CMX1, cases get routed to the appropriate distributor and/or supplier depending on the issue type for resolution. Business rules can automatically escalate cases to QA based on keywords, the involvement of a guest or employee, disputes, or elapsed time triggers.

fd-icon

Faster Resolution, Credits and Replacements

The entire process is designed to automate the resolution of issues, only involve the QA and Accounting teams when necessary, and get credits or replacement products to your locations as fast as possible.

fd-icon

Monitoring, Trend Reporting and SCARs

CMX1 monitors all incidents reported and automatically notifies your team when trends are detected for a particular supplier or product. Too many issues within a designated time frame can initiate Supplier Corrective Action Requests (SCARs) requiring suppliers to provide Preventative Actions and Corrective Actions documentation.

cmxxbook

Free OpEx eBook

Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.

Download ebook More resources

Hungry for more?

Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.

  • Sonic Drive-In manages suppliers, quality, incidents and recalls with CMX1
    CMX
    supply chain

    Sonic Drive-In manages suppliers, quality, incidents and recalls with CMX1

    By CMX

    Read More

  • Digital Transformation can improve Food Quality Incident Management
    Jim Hardeman
    incidents

    Digital Transformation can improve Food Quality Incident Management

    By Jim Hardeman

    Read More

  • How to digitally transform your Grocery Brand's Food Safety System
    Mitch Porche
    ebook

    How to digitally transform your Grocery Brand's Food Safety System

    By Mitch Porche

    Read More