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Delays in getting credit or replacement product for your restaurants and stores costs money and can impact customer satisfaction. Identifying systemic issues and taking action is critical in mitigating risk. CMX1's Incident Management solution includes case management tools and workflow automation designed to ensure the appropriate parties are involved, and that the right steps are followed for resolution. Each case is associated with the reporting location, the type of issue, the product and the associated supplier, which at a chain-wide level, provides key reporting metrics on which partners and products are excelling and which are falling short of expectations.
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"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."
"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."
Locations can quickly and easily report incidents. No login required. Locations simply enter identifying product information, some information regarding the issue, an optional picture, and the desired resolution. CMX1 does the rest.
Utilizing all of the supply chain relationship and product information in CMX1, cases get routed to the appropriate distributor and/or supplier depending on the issue type for resolution. Business rules can automatically escalate cases to QA based on keywords, the involvement of a guest or employee, disputes, or elapsed time triggers.
The entire process is designed to automate the resolution of issues, only involve the QA and Accounting teams when necessary, and get credits or replacement products to your locations as fast as possible.
CMX1 monitors all incidents reported and automatically notifies your team when trends are detected for a particular supplier or product. Too many issues within a designated time frame can initiate Supplier Corrective Action Requests (SCARs) requiring suppliers to provide Preventative Actions and Corrective Actions documentation.
One platform for quality, risk and compliance
Gain control and transparency over your entire supply chain and partner network
<Insert module name> is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Ensure the quality, compliance, and safety of your products and services
<Insert module name> is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Know your stores, restaurants, and facilities are compliant and executing with consistency
Incident Management is one of our Location Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Incident Management is one of our Location Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.
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