CMX1 is the only Enterprise Quality and Risk Management solution designed to manage all your supply chain partners, products, and locations with confidence — all in a single platform.
Our clients come primarily from the food and beverage, retail, grocery, manufacturing, hospitality, and services sectors. However, if your company is highly regulated, distributed and you want to execute with excellence each and every day, let's talk.
We know you're busy, so you can be sure that all of the articles, ebooks, and content we share will provide you with knowledge and insights that will actually help you in your role.
CMX exists to help organizations of all sizes achieve and maintain Quality and Operational Excellence. We have the tools, people, know-how, and experience to get your business to where it needs to be.
CMX1's Incident Management provides your employees an easy-to-use web-based system for reporting and quickly resolving product quality, delivery, employee, and guest-related issues.
Case management automation speeds the resolution and processing of incidents involving people, equipment, or credit when products are damaged from delivery, out-of-date, contain foreign objects, or don't meet quality requirements.
Investigating incidents, identifying systemic issues, and taking action is critical in mitigating risk. Delays in getting credit or replacement product for your restaurants or stores cost money and can impact customer satisfaction. CMX1's Incident Management solution includes case management tools and workflow automation designed to ensure the appropriate parties are involved, and that the right steps are followed for resolution. Each case is associated with the reporting location, the type of issue, the product, equipment, or associated supplier, which at a chain-wide level, provides key reporting metrics and insights.
"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."
"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."
Employees can quickly and easily report incidents. No login required. Simply enter incident details, an optional picture, and the desired resolution. CMX1 does the rest.
Utilizing all of the supply chain relationship and product information in CMX1, cases get routed to the appropriate distributor and/or supplier depending on the issue type for resolution. Business rules can automatically escalate cases to QA based on keywords, the involvement of a guest or employee, disputes, or elapsed time triggers.
The entire process is designed to automate the resolution of issues, only involve the QA and Accounting teams when necessary, and get credits or replacement products to your locations as fast as possible.
CMX1 monitors all incidents reported and automatically notifies your team when trends are detected for a particular supplier or product. Too many issues within a designated time frame can initiate Supplier Corrective Action Requests (SCARs) requiring suppliers to provide Preventative Actions and Corrective Actions documentation.
Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.
Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.
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CMX swag giveaway!One platform for quality, risk and compliance
Gain control and transparency over your entire supply chain and partner network
<Insert module name> is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Ensure the quality, compliance, and safety of your products and services
<Insert module name> is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Know your stores, restaurants, and facilities are compliant and executing with consistency
Incident Management is one of our Location Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
<Insert module name> is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
<Insert module name> is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Incident Management is one of our Location Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
Incident Management is one of our Location Management solutions. You can implement it as a stand alone module, or as part of the complete CMX1 Platform.
We’re ready to discuss your challenges and demonstrate how CMX can help you achieve quality excellence across your organization, whether you’re a regional chain or a global giant. Enter your details to arrange a call or demo on a day that suits you.