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Power everyday operational excellence

Empower front-line teams to do their best work, stay compliant with regulations & standard operating procedures, foster workplace safety, mitigate risks to your organization, and create a culture of continuous improvement

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Your single source for world-class workplace operations

Stop settling for less than your best. Your path to operational excellence starts here.  

Empower your front-line teams

Empower your front-line teams

Provide teams with the instruction and continuous learning they need to stay proactive and do their best work. Make collaboration and feedback easy so team members can report what they see and you can ensure issues are addressed in a timely manner. 

Meet quality & safety standards

Meet quality & safety standards

Ensure you are delivering consistent quality and safety across all operations with quick, user-friendly checklists and corrective actions that enforce operating standards on the front lines while giving leadership real-time visibility into business performance. 

Achieve-always-on-compliance

Achieve “always-on” compliance

Be audit-ready at all times by deploying a platform that gives you a structured, repeatable playbook for achieving compliance against your standards. Easily make changes to your program to ensure teams quickly adopt new procedures or regulations and keep you free from risk.  

Create a culture of continuous improvement

Unlock your organization’s full potential with a platform that enables everyone to play a role in continuous improvement.

Policy management

Policy  management

Digitally transform your brand standards, policies, and procedures to empower team members with the resources they need to complete any task and keep them continuously empowered to raise the bar as you improve SOPs to meet new standards or regulations.

Audits_checklists_inspections

Audits, checklists, & inspections

Elevate operations with standards-driven checklists, audits, and inspections that are easy to conduct in the field, allow you to assess compliance across all operations, and enable you to quickly identify, prioritize, and implement improvement initiatives. 

Corrective actions

Corrective actions

Regularly monitor performance across all operations and catch quality and safety issues before they impact customers and employees. Automate corrective action planning to quickly assign corrective actions, track them through resolution, and assess root cause to prevent recurrence. 

Incident management

Incident management

Automate the entire incident management process to expedite issue resolution, drive improvements, and mitigate future risks. Simple reporting forms make it easy for anyone in the field to report incidents that trigger an automated incident management process for tracking, collaboration, and closure.

Shift_area_equipment management

Shift, area, & equipment management

Increase uptime and reduce human error—including equipment or fleet failures—by digitizing work instructions, scheduling preventive maintenance checks, and conducting facility audits. With real-time visibility into performance through centralized reporting, you can ensure things are running smoothly and take swift action when they aren’t. 

Reporting_insights

Reporting & insights

Gain the insights you need to identify, prioritize, and implement change management and improvement initiatives. Leverage centralized reporting to monitor your KPIs in real time, understand performance across all operations, and operate with a single source of truth. Use integrated Tableau BI to more deeply slice & dice data for even more granular assessments and insights. 

Endless applications, across industries

  • Audits & inspections
  • Standardized & digitized operating procedures
  • Mitigated non-conformance
  • Quality assurance
  • Risk management
  • Change management
  • ESG compliance
  • Guest experience
  • Front-line instruction & collaboration
  • Hazard & incident identification
  • Security checks & logs
  • Root cause analysis
  • Corrective & preventative actions
  • Real-time reporting & analytics
  • Efficiency improvements
  • Supply chain management
  • Supplier audits
  • Food safety
  • Facilities & equipment management
  • Preventative maintenance
  • Accident & fire prevention
  • Improved uptime
  • New site development

 

CMX1 helps you reclaim valuable time, energy, and resources

+
26
%

efficiency gains with team members by automating daily operational activities

+
38
%

efficiency gains with field operations by streamlining audits, evaluations, & visits

+
95
%

efficiency gains with corporate by eliminating manual entering, sorting, & reporting

The world’s most trusted businesses power everyday operational excellence with CMX1. 

    TWO MEN AND A TRUCK®
  • “We went through an exhaustive search and evaluation, reviewing nearly 20 solutions before choosing to work with CMX1. CMX1's user experience, user interface, and capabilities are far superior to everything else out there. Having all our programs, content, and results in a single platform allows for the visibility needed to help our franchisees focus on continuous improvement.”

    Kevin McCullough

    Safety and Risk Manager at TWO MEN AND A TRUCK®

    • Buffalo Wild Wings
  • “We consider CMX1 to be a game-changer. With it, we are better able to manage and maintain high-quality standards and consistency across all of our sports bars. And the intuitive interface makes it very easy for our team to develop and execute programs to ensure all locations are compliant and operating with consistency. The impact on operational excellence has been impressive and immediate.”

    Drew Roberts

    Director, Brand Operations Performance at Buffalo Wild Wings

    • Raising Cane's
  • “With CMX1, we can instantly engage with every restaurant, gathering real-time data or feedback. We can digitize simple to complex activities, from a manager doing a quick check to in-depth operational and brand standard audits conducted by specialized subject matter experts. CMX1 is essential for performance measurement, identification of opportunities, and automation of corrective action for continuous improvement.”

    Anna Elizabeth Breton

    Vice President, Center of Excellence at Raising Cane's

Frequently asked questions

What are the key components of operational excellence?

Key components of operational excellence include process improvement, workflow optimization, quality management, safety management, standards management, compliance management, supply chain operations, customer-centricity, employee engagement, performance measurement, and data-driven insights & actions. 

What tools does an organization need to achieve operational excellence?

An organization needs an operational excellence platform or operational excellence software that empowers front-line workers to execute flawlessly against standard operating procedures with the real-time visibility leaders need to see and understand performance across all operations. Specific tooling on the platform should include policy management, audits, checklists, inspections, corrective & preventative actions, incident management, recall management, equipment management, document management, IoT device connectivity, seamless integrations, master data management, reporting dashboards, and BI reporting. 

How can an organization digitize operating procedures?

An organization can digitize operating procedures with a policy management solution or policy management software. Policy management software enables organizations to digitally create and continually update their policies, standard operating procedures, brand guides, training materials, and more. These digitized policies can then be shared electronically with employees as a simple means for finding and acting on the information they need, when they need it, with searchable instructions, images, photos, multimedia, and links to supporting content. Advanced policy management software should give organizations the ability to manage access and version controls to distribute content by user group, location, job function, and more.  

How can an organization better ensure compliance?

An organization can better ensure compliance by deploying audit management software that enables them to create standards-driven checklists, audits, and inspections that are easy to conduct in the field, allow them to assess compliance across all operations, and enable them to quickly identify and implement corrective action against critical non-conformances. The audit management software should be highly configurable with the self-service tooling organizations needed to quickly make program changes based on new operating procedures, changing regulations, or continuous improvement initiatives—empowering team members on the front lines to stay compliant with the most updated standards.   

How can an organization measure operational excellence?

Organizations typically use key performance indicators (KPIs) to measure operational excellence. Operational KPIs can include quality audit scores, safety audit scores, supplier audit scores, equipment uptime, cost savings, cycle times, non-conformance rates, product testing results, incidents reported & resolved, recall volume & costs, corrective actions created & completed, employee engagement scores, customer satisfaction scores, regulatory compliance scores, and more. 

How can an operational excellence platform benefit my organization?

An operational excellence platform or operational excellence software helps organizations in numerous ways. It can help you better engage and empower your workforce, improve operational workflows, maintain compliance with your standard operating procedures, identify critical non-conformances, improve uptime & reduce operating costs, mitigate risk to your business, improve customer satisfaction, protect brand reputation, track key performance indicators (KPIs), and drive continuous improvement.

Guides & Reports