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CMX1 Deep Dives Webinar |
Automate recall management to act fast, save money, & protect your brand

Welcome to CMX1 Deep Dives, the product-focused webinar series where we explore the dynamic eQRM capabilities of the CMX1 platform. Join us as we share the latest feature-rich updates, highlight client use cases, and walk through hands-on demos designed to provide industry practitioners insight into how we power everyday excellence in the world’s most trusted brands.

Recalls are an inevitable component of business today, and managing them is often a laborious, time consuming, and costly process that doesn’t provide a clear-cut roadmap for ongoing resolution across impacted parties. But with the right solution, organizations can more easily & confidently manage recall events to act fast, ensure the safety of customers, and ultimately protect the bottom line.

In this webinar, CMX1's risk management experts share a deep dive into how customers are using the platform's recently-enhanced recall module to more efficiently & successfully manage events. Panelists showcase everything from collaborative investigation processes to the tools available for managing notifications and response, as well as demonstrate how users can action monitoring + reporting. Discover why CMX1's platform is the industry-leading recall management solution for automating all stages of a recall event.

In this deep-dive session learn:

  • How to manage an event from notification all the way through close
  • Text, voice, and notification setup & tracking
  • Response form setup & tracking for overall effectiveness
  • Engagement of field leadership and other key parties
  • Integration with point of sale and other key systems
  • BI reports and more!

Your presenters


Chris Rice

Chief Product Owner


Jeremy Thomas

Senior Sales Engineer


Ben Terris

Product Owner

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