Our clients come primarily from the food and beverage, retail, grocery, manufacturing, hospitality, and services sectors. However, if your company is highly regulated, distributed and you want to execute with excellence each and every day, let's talk.
Serve up stellar customer experience
Your customers, operators, and supply chain are the lifeblood of your business. Without them, your business will fail. The secret to attracting and retaining customers? Two words: consistent quality. Your guests need to know that they’ll receive a consistently stellar customer experience each and every time they visit. Enter CMX1 for Restaurants - think of it as your secret ingredient for product quality, food safety, guest experience, and Operational Excellence. No wonder the world’s top restaurant brands trust CMX.
With competition and pricing pressures from every angle, customer experience is king
Is there an industry that's been disrupted more in the last decade, much less the last couple of years? Shoppers today have unlimited choices and change their preferences constantly. Competition is everywhere. Supply chains are being upended.
Customer experience has become the key differentiator.
Enter CMX1 for Grocery — designed and proven to enable your team to better manage your stores, own-brand products, and supply chain — more effectively, more easily, and more confidently.
Deliver remarkable guest experiences, each and every time
How do leading hospitality brands maintain their global standards across a diverse portfolio of properties, track incidents from identification through to resolution — and somehow make it look so easy? They leverage CMX1 for Hospitality — and the result is everyday excellence at every location.
'Products' today are more than just a widget — they're the people, the process, and the place
With competition and pricing pressures from every angle, customer experience is now king for leading retailers. CMX1 is designed to enable your team to more easily manage supplier compliance, product safety, store operations, and ultimately deliver the optimal customer experience - every single day, each and every interaction.
From paddock to plate, quality and safety are paramount
If you’re in the food & beverage manufacturing industry, then you know all about pressure. There’s the pressure to source and deliver quality ingredients and products that adhere to increasingly strict regulations. The pressure to keep workers safe and maintain equipment. The pressure to maintain a quality network of trusted raw material suppliers and distributors. The pressure to respond lightning fast in the face of a product incident or recall.
We get it — it's why we built CMX1 to take the pressure off and give you more control. In fact, it's the most comprehensive Enterprise Quality Management System (EQMS) solution on the market, enabling you to focus on becoming the most loved, most trusted manufacturer in your space.
Only the highest standards will do
To remain competitive in an increasingly tough manufacturing environment, you need to be leaner, more agile, and more resourceful than ever – while never compromising on quality, compliance, or safety. You need a Quality Management System that gives you the tools to better manage your suppliers, to identify and mitigate risk, that turns your policies and SOPs into repeatable operational programs. You need a platform that provides both flexibility AND control.
Enter CMX1 — proven by our clients to help you maintain the highest standards of quality, compliance, and safety that's expected of manufacturers today.
As an auditor or inspector, you have to get it right
Whether you have a couple of internal auditors or hundreds or you are a global TIC, CMX1 has the tools and experience to raise your game. We got our start in auditing and our first customer was a large professional auditing firm specializing in food safety and operational assessments. We speak your language.
With the CMX1 Platform powering your audits, tests, inspections, evaluations, and certifications you can have complete confidence that you are ticking off on whatever mandates, regulations, rules or standards that need to be ticked off on.
Drag and drop, visual designer? Online & offline? Any device? Pre and post workflows with a review? Automated Scheduling? Repeat detection? Complex scoring? Conditional questions? Built-in policies, procedures, media, instructions? Configurable "leave behind reports"? Automated CAPAs? Yep, we do all that and more.
Don't see your industry listed and feeling left out?
Well, go ahead and 'Insert your industry here' as our solutions are relevant to any regulated company that has supply chain partners, sources or sells products or services, or has a decentralized model for delivery.
If this is you and you are striving for Quality and Operational Excellence in all you do, let's talk. We love working with hungry, humble, and smart people that want to tackle new and hard problems.
Achieving and maintaining Quality and Operational Excellence in today’s complex operating environment isn’t easy. Here are some of the biggest challenges we help our clients overcome:
Too many manual, time-consuming and repetitive tasks keep your team from focusing on what matters most. CMX1 is designed to digitize and provide automation for all your quality, compliance, and risk-based programs.
When you lack control and transparency in your supply chain or visibility to what is happening in your locations, you are in constant reactionary mode. CMX1 is designed to help you gain control, visibility, transparency and empower your team to act proactively in driving Quality and Operational Excellence throughout your supply chain and across all your locations.
If you’re already a global brand or just growing fast, it’s a real challenge to make sure that every customer interaction with your products or services is safe, consistent, and of high quality. CMX1 is designed to help you effectively communicate and execute on your brand standards, quality and compliance requirements, performance expectations, and standard operating procedures. It will enable your employees and partners to execute consistently at scale.
We get it. Competition is at an all-time high. Consumer preferences and choices are continually changing. Products are increasingly coming from all over the world. Profit margins are shrinking and so are your budgets. We are all being asked to "do more with less". CMX1 is used by brands of all sizes. So regardless of where you’re at right now or the technologies you may already be using, we can help you define a clear path to attaining and maintaining Quality and Operational Excellence that fits your organization perfectly.
CMX1 is the only solution in the market today that is designed to handle 1-N brands, allow for differences by region and country and is available in more than 20 languages. We cut our teeth working with some of the world's largest organizations. Multiple brands? Regional and country differences? Multiple languages? No problem with CMX1.
Staff leave and if they take their knowledge and experience with them, where does it leave you? CMX1 is designed to make all your quality and operational routines repeatable. Its easy-to-use intuitive user interface is geared towards infrequent and power users alike. Alerts, notifications, task management, built-in policies and procedures, media, onscreen instructions and help, and step-by-step wizards are all employed by CMX1 to ensure even the newest partners and team members can get up to speed quickly and be productive.
Dated, rigid or siloed software can kill productivity and agility. They are also a pain to use. CMX1 was built from the ground up as a modern, cloud-based, mobile first platform and then a solution. This may sound like "mumbo jumbo" but what it really means is the solution can be molded to fit your processes and existing environment, and it's easy to use, anywhere. It is designed to be both comprehensive and modular allowing you to replace all your existing systems or just one at a time. CMX1 plays well with others. Every single function in the platform can be accessed via APIs allowing for easy integration and automation within your current environment.
Quality and Product Safety Heroes are needed in every level of every organization. Your role may have specific responsibilities and objectives, but in the end, everyone has a part to play as you strive for Quality and Operational Excellence. Let’s take a look at what matters most to you:
Growth, Valuation, Risk Mitigation
Ultimately, the vision for the business and the results come down to you. You are responsible for growth, profit, and your brand’s valuation. All of which can be severely impacted when you lack transparency in your supply chain, experience a product recall, or have operational issues in your locations. In order to make the best decisions and deliver on your objectives, you need a sense of what’s happening at every level of the business.
With the CMX1 Platform, you’ll have all the insights you need to steer the ship with confidence. Have complete trust in the quality of reporting, and rest easy knowing your team has the tools needed to manage your supply chain, products, and locations effectively as you scale the business.
Supplier Performance, Product Quality, Crisis Management
It’s your job to ensure the partners you are doing business with meet the necessary regulatory requirements and your brand standards. Not just once when you initially onboard them, but continually. The origin, quality, safety, and consistency of the ingredients and products you source matter. They matter every single day. Eliminating risk isn’t a reality, but mitigating and containing it is critical.
It’s not an easy job, but with CMX1 you can achieve control and complete transparency across your entire supply chain. You will have the tools to know and manage every detail about your partners, ensure the ongoing delivery of quality products and services, and manage product incidents and recalls more effectively when issues arise.
High-quality profitable products that scale with consistency
From concept to commercialization and every step along the way, the design, sourcing, and delivery of safe, high-quality products is complex, risky, and the price of failure can be high. Doing it at scale and doing it consistently is no small task. Actually... it's stressful.
CMX1 gives your team the process-driven tools for authoring, approving, and managing revisions and variations of all your finished and raw material product specifications, formulations, and ingredients. Workflow automation, supplier onboarding, and communication and collaboration features help automate the commercialization process from beginning to end.
Consistently great customer experience, no matter the location
Whether you have restaurants, hotels, or stores across a state, a country - or all over the globe – it’s your job to ensure that customers enjoy the same quality experience, no matter which location they visit. Every. Single. Time. To do this, you need exacting procedures and comprehensive systems in place to manage operational routines, consistency, and control quality.
Ditch all the binders and clipboards and use CMX1 to digitize all your operational routines. Arm your internal auditors and field management team with the tools they need to properly coach and consistently assess your locations. Empower your employees with the information they need to execute well on the things that matter most in your locations. With CMX1 you’ll have all the information you need in real-time to continually improve your operations, delight your customers, and boost the bottom line.
Product Safety is non-negotiable
Whether you sit within Supply Chain or Operations or oversee Food Safety across the board, the safety of your products is non-negotiable.
Product safety starts with the design and sourcing of products and continues all the way to the point where your customers consume them. The packaging, transportation, storage, delivery, handling, and preparation that happens in between is full of risk. It's your job to identify and mitigate those risks and make sure issues are addressed as they arise.
Make the job infinitely easier with CMX1. Every single module within the platform is designed to help you create safer products for your customers. Have the confidence that your partners and locations are complying with food safety laws and regulations, meeting your brand expectations, and addressing issues in order to build and maintain trust with your customers.
The CMX1 Platform has been designed to be both comprehensive and modular, while highly configurable. Proven to be equally adept for smaller regional brands all the way up to multi-brand global organizations. Start small and solve for just one business need or implement CMX1 in full from the get-go. Our solutions can be structured to suit your specific needs. Pay only for what you need now and add as your business scales.
Behind every great brand stands a posse of hidden heroes who work hard to maintain Quality and Operational Excellence.
I am super proud to have been one of the first companies to pilot ActivityStudio® as part of our global implementation of the CMX1 platform for conducting Global Security audits. The technology is as amazing as it is impactful to the way we manage our risks across our supply chain.
Nicholas Matlach Director, Global Security Compliance at Hasbro
Our operating environment is incredibly complex; we’re a global brand with locations around the world, our menu is diverse and we source from thousands of suppliers. It’s a tough problem to tackle and CMX was the right choice for us. With their platform, Burger King, Tim Hortons, and Popeyes have continued to aggressively scale, while maintaining control and oversight over supplier and product quality.
Diego Beamonte Head of Quality Assurance for Restaurant Brands International
And for our corporate staff, be it at the Executive or Vice President level, to have this level of visibility into our opportunities and our strengths and areas that need improvement has been invaluable.
Rich Goodman VP of Operations Services for Firehouse Subs
“With its unique ability to manage and bring visibility across multiple brands, CMX1 is designed to do the heavy lifting by centralizing data, decreasing paper, and enabling automation to ensure our suppliers are meeting our expectations and standards as we scale."
Byron Theodore Senior Director, Global Quality Assurance for Inspire Brands
We consider ActivityStudio® to be a game-changer. With ActivityStudio® we are better able to manage and maintain high-quality standards and consistency across all of our sports bars. ActivityStudio’s intuitive interface makes it very easy for our team to develop and execute programs to ensure all sports bars are compliant and operating with consistency.
Drew Roberts Director, Brand Ops Performance at Buffalo Wild Wings
Operators can look at the results in assessments to identify training gaps and understand where they may need to spend more time training their team.
Aaron Clark Senior Project Specialist, Restaurant Food Safety Team at Chick-fil-A
ActivityStudio® is already proving to be a huge stride forward for us in terms of ease of use and efficiency. We went through an exhaustive search and evaluation, reviewing nearly 20 different solutions before choosing to work with CMX. ActivityStudio’s user experience, user interface, and capabilities are far superior to everything else out there.
Kevin McCullough Safety & Risk Team Lead at TWO MEN AND A TRUCK®
My jaw dropped when I saw how integrated ActivityStudio® already was – so many things are automatically taken care of through simple configurations and automation, What used to take hours can be accomplished in minutes. And with one platform, we have one system and no silos.
Danielle Williams Ops Services Manager at Checkers and Rally's
CMX1 was the only solution that addressed our business problems and the flexibility of the platform allows us to address issues that we never imagined we could solve. It is easy-to-use and allows us to analyze our results and manage our supply chain efficiently.
Vice President of Quality Assurance
at Sonic Drive-In
The Supply Chain Management solution from CMX provides BBI a common management platform for all our suppliers, products and quality and compliance programs across the globe. It gives us the tools we need to provide better oversight of our suppliers, as well as a new level of integration, automation, and consistency that will allow us to scale our quality efforts as we continue to grow rapidly.
Sr. Director Supply Quality & Product Innovation
at Bloomin’ Brands, Inc.
We chose to work with CMX because of their proven technology platform, innovative design, and vision for ActivityStudio®. ActivityStudio® gives us the ability to make updates and implement them to our system immediately. That flexibility and agility is critical when it comes to food safety and quality, which are paramount to Firehouse Subs and our brand mission of excellence.
Tim Foster Senior Manager of Training for Firehouse Subs
We’re proud of the food we offer at our stores, and it’s important to us to partner with a trusted company like CMX to manage compliance through their extensive dashboards and supply chain tracking and monitoring capabilities. With CMX1, RaceTrac has gained new functionality to more effectively manage and continuously improve our operations in one centralized online system. The program allows RaceTrac to have real-time food safety program visibility, business intelligence, and consistency.
Sr. Manager of Food Safety and Regulatory Compliance
They were best on price and best on service. They understand our business and ActivityStudio® is ideally suited to our strategy. ActivityStudio® gives us a user-friendly, yet powerful platform to digitally transform our operations, quality, and safety efforts.
Isaac Morton Vice President, Information Technology, at Sizzling Platter
Brand Compliance Assessment scores have improved year over year, Key Operating Standards are allowing us to better execute on our strategic objectives to deliver an exceptional guest experience, and we are attaining new levels of success with lower-performing restaurants.”
Tina Parsons Director, Guest Experience at A&W Food Services of Canada
“Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”
Richard C. Stith, Jr Chief, Public Health Division for the Defense Commissary Agency
Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.
ebookCMX swag giveaway!
Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.
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