Quality and Product Safety Heroes are needed in every level of every organization. Your role may have specific responsibilities and objectives, but in the end, everyone has a part to play as you strive for Quality and Operational Excellence. Let’s take a look at what matters most to you:
Growth, Valuation, Risk Mitigation
Ultimately, the vision for the business and the results come down to you. You are responsible for growth, profit, and your brand’s valuation. All of which can be severely impacted when you lack transparency in your supply chain, experience a product recall, or have operational issues in your locations. In order to make the best decisions and deliver on your objectives, you need a sense of what’s happening at every level of the business.
With the CMX1 Platform, you’ll have all the insights you need to steer the ship with confidence. Have complete trust in the quality of reporting, and rest easy knowing your team has the tools needed to manage your supply chain, products, and locations effectively as you scale the business.
Supplier Performance, Product Quality, Crisis Management
It’s your job to ensure the partners you are doing business with meet the necessary regulatory requirements and your brand standards. Not just once when you initially onboard them, but continually. The origin, quality, safety, and consistency of the ingredients and products you source matter. They matter every single day. Eliminating risk isn’t a reality, but mitigating and containing it is critical.
It’s not an easy job, but with CMX1 you can achieve control and complete transparency across your entire supply chain. You will have the tools to know and manage every detail about your partners, ensure the ongoing delivery of quality products and services, and manage product incidents and recalls more effectively when issues arise.
High-quality profitable products that scale with consistency
From concept to commercialization and every step along the way, the design, sourcing, and delivery of safe, high-quality products is complex, risky, and the price of failure can be high. Doing it at scale and doing it consistently is no small task. Actually... it's stressful.
CMX1 gives your team the process-driven tools for authoring, approving, and managing revisions and variations of all your finished and raw material product specifications, formulations, and ingredients. Workflow automation, supplier onboarding, and communication and collaboration features help automate the commercialization process from beginning to end.
Consistently great customer experience, no matter the location
Whether you have restaurants or stores across a state, a country or all over the globe – it’s your job to ensure that customers enjoy the same quality experience, no matter which location they visit. Every. Single. Time. To do this, you need exacting procedures and comprehensive systems in place to manage operational routines and control quality.
Ditch all the binders and clipboards and use CMX1 to digitize all your operational routines. Arm your internal auditors and field management team with the tools they need to properly coach and consistently assess your locations. Empower your employees with the information they need to execute well on the things that matter most in your locations. With CMX1 you’ll have all the information you need in real-time to continually improve your operations, delight your customers, and boost the bottom line.
Product Safety is non-negotiable
Whether you sit within Supply Chain or Operations or oversee Food Safety across the board, the safety of your products is non-negotiable.
Product safety starts with the design and sourcing of products and continues all the way to the point where your customers consume them. The packaging, transportation, storage, delivery, handling, and preparation that happens in between is full of risk. It's your job to identify and mitigate those risks and make sure issues are addressed as they arise.
Make the job infinitely easier with CMX1. Every single module within the platform is designed to help you create safer products for your customers. Have the confidence that your partners and locations are complying with food safety laws and regulations, meeting your brand expectations, and addressing issues in order to build and maintain trust with your customers.
Achieving and maintaining Quality and Operational Excellence in today’s complex operating environment isn’t easy. Here are some of the biggest challenges we help our clients overcome:
Too many manual, time-consuming and repetitive tasks keep your team from focusing on what matters most. CMX1 is designed to digitize and provide automation for all your quality, compliance, and risk-based programs.
When you lack control and transparency in your supply chain or visibility to what is happening in your locations, you are in constant reactionary mode. CMX1 is designed to help you gain control, visibility, transparency and empower your team to act proactively in driving Quality and Operational Excellence throughout your supply chain and across all your locations.
If you’re already a global brand or just growing fast, it’s a real challenge to make sure that every customer interaction with your products or services is safe, consistent, and of high quality. CMX1 is designed to help you effectively communicate and execute on your brand standards, quality and compliance requirements, performance expectations, and standard operating procedures. It will enable your employees and partners to execute consistently at scale.
We get it. Competition is at an all-time high. Consumer preferences and choices are continually changing. Products are increasingly coming from all over the world. Profit margins are shrinking and so are your budgets. We are all being asked to "do more with less". CMX1 is used by brands of all sizes. So regardless of where you’re at right now or the technologies you may already be using, we can help you define a clear path to attaining and maintaining Quality and Operational Excellence that fits your organization perfectly.
CMX1 is the only solution in the market today that is designed to handle 1-N brands, allow for differences by region and country and is available in more than 20 languages. We cut our teeth working with some of the world's largest organizations. Multiple brands? Regional and country differences? Multiple languages? No problem with CMX1.
Staff leave and if they take their knowledge and experience with them, where does it leave you? CMX1 is designed to make all your quality and operational routines repeatable. Its easy-to-use intuitive user interface is geared towards infrequent and power users alike. Alerts, notifications, task management, built-in policies and procedures, media, onscreen instructions and help, and step-by-step wizards are all employed by CMX1 to ensure even the newest partners and team members can get up to speed quickly and be productive.
Dated, rigid or siloed software can kill productivity and agility. They are also a pain to use. CMX1 was built from the ground up as a modern, cloud-based, mobile first platform and then a solution. This may sound like "mumbo jumbo" but what it really means is the solution can be molded to fit your processes and existing environment, and it's easy to use, anywhere. It is designed to be both comprehensive and modular allowing you to replace all your existing systems or just one at a time. CMX1 plays well with others. Every single function in the platform can be accessed via APIs allowing for easy integration and automation within your current environment.
Our clients come primarily from the food and beverage, retail, grocery, manufacturing, hospitality, and services sectors. However, if your company is highly regulated, distributed and you want to execute with excellence each and every day, let's talk.
Serve up stellar customer experience
Your customers are the lifeblood of your business. Without them, your business is kaput. The secret to attracting and retaining customers? Two words. Consistent quality. Your customers need to know that they’ll receive a consistently stellar experience each and every time they visit.
To get there, you need CMX1 - think of it as your secret ingredient for product quality, food safety, and Operational Excellence. No wonder three of the world’s top 5 restaurant brands trust CMX.
With competition and pricing pressures from every angle, customer experience is king
Is there an industry that's been disrupted more in the last decade? People today have unlimited choices and change their preferences constantly. Stuff is cheaper and commoditized. Competition is everywhere. Supply chains are being upended.
Customer experience has become the differentiator.
"Products" and "Services" today are more than just a widget. They are the people, process, and the place too. CMX1 is designed to enable your team to deliver the entirety of your Brand Promises - Every. Single. Time.
From paddock to plate, quality and safety are paramount
If you’re in the food & beverage industry, then you know all about pressure. There’s the pressure to source and deliver quality ingredients and products that adhere to increasingly strict regulations. The pressure to maintain a quality network of trusted suppliers and distributors. The pressure to respond lightning fast in the face of a product incident or recall.
CMX1 is the most comprehensive Enterprise Quality Management System (EQMS) solution on the market, here to take the pressure off – and give you more control – so you can focus on becoming the most loved, most trusted brand in your space.
Only the highest standards will do
To remain competitive in an increasingly tough manufacturing environment, you need to be leaner, more agile, and more resourceful than ever – while never compromising on quality, compliance, or safety. You need a Quality Management System that gives you the tools to better manage your partners, to identify and mitigate risk, that turns your policies and SOPs into repeatable operational programs. You need a platform that provides both flexibility AND control.
CMX1 can help you maintain the highest standards of quality, compliance, and safety as expected of manufacturers today.
As an auditor or inspector, you simply have to get it right.
Whether you have a couple of internal auditors or hundreds or you are a global TIC, CMX has the tools and experience to raise your game. We got our start in auditing and our first customer was a large professional auditing firm specializing in food safety and operational assessments. We speak your language.
With the CMX1 Platform powering your audits, tests, inspections, evaluations, and certifications you can have complete confidence that you are ticking off on whatever mandates, regulations, rules or standards that need to be ticked off on. Drag and drop, visual designer? Online & offline? Any device? Pre and post workflows with a review? Automated Scheduling? Repeat detection? Complex scoring? Conditional questions? Built-in policies, procedures, media, instructions? Configurable "leave behind reports"? Automated CAPAs? Yep, we do all that and more.
Don't see your industry listed and feeling left out?
Well, go ahead and 'Insert your industry here' as our solutions are relevant to any regulated company that has supply chain partners, sources or sells products or services, or has a decentralized model for delivery.
If this is you and you are striving for Quality and Operational Excellence in all you do, let's talk. We love working with hungry, humble, and smart people that want to tackle new and hard problems.
The CMX1 Platform has been designed to be both comprehensive and modular, while highly configurable. Proven to be equally adept for smaller regional brands all the way up to multi-brand global organizations. Start small and solve for just one business need or implement CMX1 in full from the get-go. Our solutions can be structured to suit your specific needs. Pay only for what you need now and add as your business scales.
Behind every great brand stands a posse of hidden heroes who work hard to maintain Quality and Operational Excellence.
I am super proud to have been one of the first companies to pilot ActivityStudio as part of our global implementation of the CMX1 platform for conducting Global Security audits. The technology is as amazing as it is impactful to the way we manage our risks across our supply chain.
Nicholas Matlach Director, Global Security Compliance at Hasbro
Our operating environment is incredibly complex; we’re a global brand with locations around the world, our menu is diverse and we source from thousands of suppliers. It’s a tough problem to tackle and CMX was the right choice for us. With their platform, Burger King, Tim Hortons, and Popeyes have continued to aggressively scale, while maintaining control and oversight over supplier and product quality.
Diego Beamonte Head of Quality Assurance for Restaurant Brands International
CMX1 was the only solution that addressed our business problems and the flexibility of the platform allows us to address issues that we never imagined we could solve. It is easy-to-use and allows us to analyze our results and manage our supply chain efficiently.
Vice President of Quality Assurance
at Sonic Drive-In
We’re proud of the food we offer at our stores, and it’s important to us to partner with a trusted company like CMX to manage compliance through their extensive dashboards and supply chain tracking and monitoring capabilities. With CMX1, RaceTrac has gained new functionality to more effectively manage and continuously improve our operations in one centralized online system. The program allows RaceTrac to have real-time food safety program visibility, business intelligence, and consistency.
Sr. Manager of Food Safety and Regulatory Compliance
The Supply Chain Management solution from CMX provides BBI a common management platform for all our suppliers, products and quality and compliance programs across the globe. It gives us the tools we need to provide better oversight of our suppliers, as well as a new level of integration, automation, and consistency that will allow us to scale our quality efforts as we continue to grow rapidly.
Sr. Director Supply Quality & Product Innovation
at Bloomin’ Brands, Inc.
Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.
Discover the five most important questions to ask potential QMS software partners so you can choose the best-fit system and partner for your company.
Written specifically for leaders within the Retail, Hospitality, and Restaurant sectors, this eBook offers insight into how top brands are modernizing their OpEx strategies for greater success in the new era of compliance.