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FOOD RECALLS AND
WITHDRAWALS SOFTWARE

Manage food recalls like a boss

With the health and safety of your customers and the reputation of your brand on the line, managing Food Recalls and Withdrawals can be stressful. Every minute counts so it's vital you have instant access to the investigative tools and information you need to automate communications with your supply chain partners, locations, and key stakeholders. Enter CMX1's Food Recall Management Software, we’ve got you covered from investigation to resolution.

Food Recalls
are costly and increasing

656

534 FDA + 122 USDA Recalls in 2018

+83%

Increase in Class I recalls of meat and poultry since 2013

$10M

Average direct cost of a recall to a food company

We've got you covered from Investigation to Resolution

Every food recall or withdrawal is different, but the demands on your team are the same. An event might start with an initial investigation to collect more information and end there. Or it might end up as serious as a Class I Recall. CMX1's Recall Management system has all stages of a recall event covered, and all the features needed by your crisis management team to manage the recall process. Perform investigations, communicate with your supply chain and locations, and monitor food recalls in real-time. Everything you need in one place including automated record keeping.

Having a food recall strategy and recall management team is critical during a food recall event.
A crisis management team, risk evaluation, and documented food recall procedures are critical in handling a food recall or food withdrawal
Food industry food recalls typically include options for food disposal, and food donations, but rarely include food return.
Measuring Food Recall Effectiveness and reporting for FDA recall audit checks are a lot easier with Food Recall Management Software and Food Recall Systems
Email notifications, automated voice messages, text messaging, and SMS messaging is an effective way to communicate Food Recalls, Food Withdrawals, Voluntary Recall notices, and FDA Mandatory Food Recalls during a Food Recall Event
Record keeping, food recall effectiveness checks, FDA reporting are much easier when you have a food recall software solution and product recall procedures
David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic
David Abney (2)

"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."

David Abney Vice President of Quality Assurance at Sonic
Richard Stith DeCA

“Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”

Richard C. Stith Jr. Chief, Public Health Division, Defense Commissary Agency

Features designed
to save you time and stress

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Automated Identification of Issues and Trends

CMX1's Food Recall software can be optionally used with our Incident Management solution, allowing for automated trend detection, and a seamless transition to an investigation with options for further market action if needed.

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Full Cycle Event Management

Execute a variety of event types and progressions including Investigation, Hold/Release, Withdrawal, and Food Recalls from initiation to recovery and resolution. Includes automated email, phone, and text reminders and escalations. Test your recall plan, supply chain and location's readiness using the Mock Recall functionality.

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Quick Identification of Impacted Parties

Leverage CMX1's product-to-supplier, supplier-to-distributor, and distributor-to-retail location relationship management capabilities to quickly identify impacted parties and create distribution lists that require notification.

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Automated Communication and Response Management

Empower your team to communicate product identification, disposition, and replacement instructions to 1000s of supply chain partners and locations simultaneously via email, voice, and text. Ensure your leadership, field management, and franchisees are kept in the loop and know the status of their locations.

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Real-Time Event Monitoring

Measuring recall effectiveness has never been easier. Track emails opened, acknowledgments, response forms received, amount and percentage of product recovered, and time to respond for each party from initiation to resolution.

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Comprehensive Record Keeping

CMX1 does all the record-keeping and keeps a timeline of actions for you so your recall management team can stay focused. Add internal notes, attachments, risk evaluations, recall strategy, and related product incidents, to keep everything organized. Keeping the C-Suite informed of status, and communicating with the FDA becomes a lot less stressful.

Frequently Asked Questions

Food Recalls and Withdrawals Software

Good question!

Here are two articles, full of insights and best practices learned from our customers over the years, that might be helpful:

Managing Food Recalls: How to Protect Customers, Reduce Costs and Mitigate Damage to Brand Reputation

Making Mock Recalls a routine business practice – A step-by-step guide

Check out the Learn section of our website for more!

Absolutely. Please check out our Client Story on how Sonic Drive-In leverages our Food Recall Management solution. We have a number of referenceable clients and would be happy to connect you with them.

CMX1's Food Recall Management system was designed to be both a standalone product or used as an integrated module within the CMX1 platform. Reach out today and one of our experts will be happy to run you through all your options. 

We've priced CMX1's Food Recall Software to be affordable to companies of all sizes. It is designed to be a solution that can grow with your brand

Pricing can depend on whether you license as a standalone solution or as an integrated module within the CMX1 Platform, the number of locations in your network, and if you have the need for data integrations.

Please get in touch with our team to dig into your specific needs, and we'll walk you through our transparent pricing calculator.

Our team has years of experience working with clients to make the implementation experience as slick and quick as possible, and we have some clients that have implemented Food Recalls within a matter of weeks.

Drop us a line and we'll walk you through the process and discuss your specific needs.

There sure is!

Click here to open the module guide request form, enter your name and email, and we'll send a PDF version of the CMX Recalls Module Guide directly to your inbox.

CMX1's Recall Management Software can be used for managing Product Recalls of just about any type. It is designed to make communicating with your supply chain partners and retail locations, and aggregating responses a lot easier. For more information on conducting non-food recalls, visit our page here.

The CMX1 Platform

One platform for quality, risk and compliance

Explore the platform
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Manage your Supply Chain Partners

Gain control and transparency over your entire supply chain and partner network

Learn more

CMX Recalls is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX Quality Excellence Platform.

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Ensure Product Quality & Safety

Ensure the quality, compliance, and safety of your products and services

See all solutions
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Product Withdrawals and Recalls can be implemented as a stand-alone solution, or as part of the complete CMX1 Platform

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Drive Location Performance & Compliance

Know your stores, restaurants, and facilities are compliant and executing with consistency

Learn more

CMX Recalls is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX Quality Excellence Platform.

Product Withdrawals and Recalls can be implemented as a stand-alone solution, or as part of the complete CMX1 Platform

Book a demo

We’re ready to discuss your challenges and demonstrate how CMX can help you achieve quality excellence across your organization, whether you’re a regional chain or a global giant. Enter your details to arrange a call or demo on a day that suits you.

Or give us a call and speak with an expert (858) 866-8888

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