Every food recall or withdrawal is different, but the demands on your team are the same. An event might start with an initial investigation to collect more information and end there. Or it might end up as serious as a Class I Recall. CMX1's Recall Management system has all stages of a recall event covered, and all the features needed by your crisis management team to manage the recall process. Perform investigations, communicate with your supply chain and locations, and monitor food recalls in real-time. Everything you need in one place including automated record keeping.
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"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."
"Managing product incidents and recalls effectively is critical to our business and can also be one of the most challenging responsibilities we have as a QA Team. After implementing CMX1's Incidents & Recalls we’ve experienced measurable improvements in our speed to respond and resolve product-related issues."
“Ensuring the health and safety of our patrons is paramount and CMX1 met our criteria for having a very intuitive and easy-to-use solution, both for our team and store personnel, including the automation needed to monitor and report progress to our leadership team in real-time.”
CMX1's Food Recall software can be optionally used with our Incident Management solution, allowing for automated trend detection, and a seamless transition to an investigation with options for further market action if needed.
Execute a variety of event types and progressions including Investigation, Hold/Release, Withdrawal, and Food Recalls from initiation to recovery and resolution. Includes automated email, phone, and text reminders and escalations. Test your recall plan, supply chain and location's readiness using the Mock Recall functionality.
Leverage CMX1's product-to-supplier, supplier-to-distributor, and distributor-to-retail location relationship management capabilities to quickly identify impacted parties and create distribution lists that require notification.
Empower your team to communicate product identification, disposition, and replacement instructions to 1000s of supply chain partners and locations simultaneously via email, voice, and text. Ensure your leadership, field management, and franchisees are kept in the loop and know the status of their locations.
Measuring recall effectiveness has never been easier. Track emails opened, acknowledgments, response forms received, amount and percentage of product recovered, and time to respond for each party from initiation to resolution.
CMX1 does all the record-keeping and keeps a timeline of actions for you so your recall management team can stay focused. Add internal notes, attachments, risk evaluations, recall strategy, and related product incidents, to keep everything organized. Keeping the C-Suite informed of status, and communicating with the FDA becomes a lot less stressful.
One platform for quality, risk and compliance
Gain control and transparency over your entire supply chain and partner network
CMX Recalls is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX Quality Excellence Platform.
Ensure the quality, compliance, and safety of your products and services
Product Withdrawals and Recalls can be implemented as a stand-alone solution, or as part of the complete CMX1 Platform
Know your stores, restaurants, and facilities are compliant and executing with consistency
CMX Recalls is one of our Supplier Management solutions. You can implement it as a stand alone module, or as part of the complete CMX Quality Excellence Platform.
Product Withdrawals and Recalls can be implemented as a stand-alone solution, or as part of the complete CMX1 Platform
Latest news and updates about Quality and Operational Excellence, and the CMX1 platform.
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